Delivery Manager, Cintra Toll Services

1 month ago

Austin, United States Ferrovial Full time
Who is Cintra?

Cintra is the highways business unit of Ferrovial, one of the world's leading infrastructure operators committed to developing sustainable solutions. Ferrovial is listed simultaneously on 3 stock markets: USA (Nasdaq), the Netherlands (Euronext Amsterdam), and Spain (IBEX 35). Ferrovial U.S. listing represents a key step in its internationalization process and plans for growth in North America.

Cintra is the leading private-sector transportation infrastructure company in the world, with experience spanning over 55 years of innovative highway development on four continents. Today, its portfolio includes nearly 1,200 miles of managed highways globally, representing a total global investment in roadway improvements of over $24.8 billion.

We provide the maximum value in each project, managing all phases of the life cycle of our state-of-the-art infrastructure assets, such as the 407 ETR in Canada, the Managed Lanes LBJ and NTE in Texas, I-77 in North Carolina, I-66 in Virginia and our projects in Europe, South America, and India.

What makes us different?

Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly.

Job Description:

The Delivery Manager is fully accountable for all Cintra Toll Services (CTS) Delivery activities. CTS is responsible to deliver, operate and develop the Central System which supports all functions necessary to collect revenue in the projects sponsored by Cintra in US. As such CTS is an asset highly strategic to Cintra, as not only ensures an effective and efficient collection of tolls, but it also ensures the operational alignment of all concessions, limiting the risk of the sponsors and the dependency on external vendors. CTS also provides support to business development for procurement of new projects.

Essential Duties and Responsibilities:
  • Responsible for the delivery projects of the central system which aligns the needs of the 5 concessions into a single flow of development, allowing the concessions to meet their external goals to DOT and Agencies.
  • Responsible for the support to Cintra's Business Development
    • Manages the production of ITS and toll operations models for the proposals delivered by Cintra (supported by an external engineering company and one person from the operations group).
  • Responsible to evaluate and support the innovation initiatives of Cintra in US.
  • Responsible to ensure Implementation of system operations of new projects and Operations and Maintenance of existing projects US projects.
  • Responsible to ensure that CTS provides a stable and transferable service to all concession, thus removing risk from the concession themselves.
  • Responsible to set key Business Rules and Procedures which supports operations.
  • Established Quality Assurance Process ensuring quality transaction processing and minimal errors hitting customer accounts.
  • Ensured testing protocol and testing best practices were followed which ensured minimal issues of new development and allowed for a seamless transition between new releases of software.
  • Internal technical lead for financial reconciliation with toll service providers
Qualifications (Knowledge, Skills & Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:
  • Bachelor of Science degree in IT, Computer Science, Electromechanical Engineering, Telecommunications Engineering or Civil Engineering. Postgraduate education desired
  • Texas licensed P.E. is welcomed but not strictly required
  • Proven experience working in complex environments with multiple stakeholders and sponsors in a matrix organization. Experience in share services organizations highly appreciated but not necessary
  • Minimum of 7-10+ years of experience in operations with a strong IT component, out of which at least 5 years in Toll Operations in an Open Road Tolling Environment (All Electronic Tolling/Managed Lanes environment preferred but not necessary)
  • Demonstrable experience and knowledge in one or multiple of the following fields:
    • Operations Management which includes planning, directing, coordinating, controlling, and evaluating operations typically through subordinate supervisors
    • Design and implementation of Toll Collection Systems, Intelligent Transportation Systems, Road/Traffic control Systems, Operational/Commercial Back Office Systems
    • Contract negotiations
    • Software design/development management
Computer Skills:
  • Must be able to demonstrate high computer proficiency with Microsoft Office suite (specifically Word, Excel, Project, PowerPoint)
Professional Qualities:
  • Skills in negotiating large contracts with regional implications
  • Good teamwork skills required
  • Active working attitude required
  • Capability to undertake projects with certain self-sufficiency
  • Capability to work against tight schedules
  • Must be able to proactively multitask, problem solve and implement innovative processes within a fast-paced environment


Work Environment & Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually quiet.
  • Some travel required; may include air travel within US, Canada and occasionally South America and Europe
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include the ability to adjust focus, as necessary to use a computer.
  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • The employee is frequently required to stand, walk, and sit.

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