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Quality Technician

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Indianapolis, United States WestRock Full time

GENERAL PURPOSE: Inspect, audit and report on material processes and products. Provide expert QC support to operations by performing in-process and final inspections. Have the ability to perform and document visual, dimensional and functional inspection of raw material, in-process, finished product and returned materials. ESSENTIAL JOB FUNCTIONS: Performs in-process inspections and advises operations on status of jobs, verbally or in writing. Communicates, in a professional manner, the acceptability of product and action for handling of nonconforming product by defining levels of acceptance for quality defects using samples, drawings and/or definitions and ANSI recommendations. Sets up and manages sorts of internal or returned nonconforming product. Facilitates the development of procedures for other departments as needed. Provides start and end approvals as required. Performs final inspections of product and review batch records to approve shipment of product as required. Performs tests / studies for management as required. Facilitates root cause analysis of internal non-conformances. Performs Effectiveness Reviews on Internal and Customer Corrective Actions. Answers operator’s questions about the Product Process Quality System. Interacts with Managers, Supervisors and Operation Specialists via phone, in person and in writing for quality inspection requirements, sorts, and containment of nonconforming product. Provides training to production / company employees on Quality documents. Locates and accesses quality records and retrieves specific information from these records. Suggests quality system improvements. Clarifies and simplifies existing Quality System documentation. Actively promotes a positive quality culture. Participates in root cause analysis of customer complaints. Follows-up and records corrective actions. Analyzes and trends internal nonconformance’s and customer complaints, and internal audit results. Interacts with customers, in writing, over the phone and in person. Attends customer meetings and participates in customer audits. Travels to customer facilities to train their employees or to sort nonconforming product. Clarifies and simplifies existing Quality System documentation relating to product or process. Attends meetings for introduction of new product/process. Performs other job duties as assigned. QUALIFICATIONS: Must have a high school diploma or G.E.D. Must have intermediate personal computer skills, including demonstrated aptitude with database, spreadsheet, graphic, word processing and e-mail programs. Must understand and be able to use a Micrometer, the Blood Test Kit, Calipers, Sutherland Rub Test machine, calibration equipment, Stratix Bar Code Readers, Chantillion Digital Force Gage, Densitometer and Inspection Guides. Must be able to focus and retain an attention to detail in a loud and distracting environment. Must be able to give direction to others through training, motivation, review or feedback of assigned tasks. High level of communication skills is needed. Must be able to read two and three syllable words and to recognize similarities and differences between words and between series of numbers. Must be able to read, write, and comprehend simple instructions, short correspondences and memos. Must be able to effectively present information in one-on -one and small group situations to customers, clients and other employees of the organization. Must be able to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Must be able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Must be able to write routine reports and business correspondences. Must be able to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Must be able to effectively present information to top management, public groups and/or boards of directors. Must demonstrate an understanding of departmental and company documentation. Must understand department workflow and productions methods. Must have the ability to perform basic arithmetic including addition, subtraction, multiplication, and division. Must be able to maintain good attendance. Must be willing to work overtime. Must pass basic reading test. Must have the ability to meet and/or pass the minimum requirement on a mechanical test or have demonstrated mechanical aptitude through prior work experience. Must pass color vision and color hue tests. Must be able to perform all essential functions of this job with or without reasonable accommodation. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: sit, stand, talk, be mobile, see, and hear. WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com. WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.