Senior Manager, Retail and Loyalty Partnerships

Job Number 24124078

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

JOB SUMMARY

The Senior Manager, Retail and Loyalty Partnerships, within the Global Technology team, plays a critical role in the full-stack creation and modernization of our eCommerce sites and the implementation of Loyalty Partnership Platforms. This position involves close collaboration with business stakeholders, front-end design teams, and technical partners to maintain a prioritized product backlog that aligns with strategic goals.

Key responsibilities include actively listening for functional and design requirements during project discussions, ensuring accurate documentation and refinement with stakeholders. The Senior Manager will lead sprint planning reviews, utilizing Figma for front-end design walkthroughs and Jira for functional requirements, to secure approvals for sprint initiatives. Additionally, the role involves tracking the backlog and updating the project roadmap in coordination with the Director, reflecting changes in business priorities within the team’s capacity.

A crucial aspect of this position is understanding internal resources and contacts to effectively navigate vendor reviews and contract approvals through the Global Technology Governance processes. This ensures that all steps are completed efficiently from start to finish while keeping project timelines in focus to prevent any blockers that could impact milestone achievement.

This position requires strong project management skills and the ability to navigate a highly matrixed environment, effectively managing multiple stakeholder relationships and competing priorities. The candidate will serve as a liaison between business stakeholders, designers, and developers, translating enhancement requests into actionable development tasks, while also ensuring a comprehensive understanding of user experience (UX) and backend functionalities to foster collaborative refinement of designs and requirements.

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university, preferably in a technology and business discipline or equivalent combination of education and experience.

• 6 years’ experience in the retail business, eCommerce, sales and marketing, management operations, or related professional area

• Experience with or knowledge of Agile/Scrum software development practices preferred

• Experience with SAFe

• Proficient in using essential software tools, including Jira for project management, Confluence for documentation, and Figma for design collaboration

• Presentation skills such as creating impactful PowerPoint presentations to effectively communicate ideas and project updates to stakeholders

• Skilled in Excel for data analysis and reporting, ensuring informed decision-making and project tracking

• Proficient in document creation such as experience in Word for creating professional documents, proposals, and reports

• Skilled at translating business needs into technology requirements

• Demonstrated ability to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action

• Excels at proactive planning and foresight, effectively identifying potential risks and obstacles in advance to implement mitigation strategies

• Excellent communicator, both written and spoken. Must be able to explain product vision, business objective, functional technical feasibility, define requirements, and translate functional requirements to technical developers for implementations

• Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines

CORE WORK ACTIVITIES

Functional Product Owner

• Maintain a well-groomed product backlog of features to include refined user stories with solid technical solutions that are ready for development

• Help refine new product features and optimizations of existing ones, and incorporate them into the product backlog

• Support the refinement of eCommerce product requirements and development of the product roadmap

• Clearly present the internal customer’s scope to impacted product and technical teams through high-level presentations and use cases

• Coordinate with support teams for defect resolution

Demonstrating and Applying Discipline Knowledge

• Provides product expertise and support to persons inside and outside of the department

• Demonstrates knowledge of job-relevant issues, products, systems, and processes

• Demonstrates knowledge of function-specific procedures

• Keeps up-to-date technically and applies new knowledge to job

Additional Responsibilities

• Proven ability to lead and work with cross-functional teams in support of specific business priorities

• Ability to solve problems quickly, think strategically, and drive data-driven decision making

• Ability to simultaneously manage multiple projects and aggressive timelines

• Strong interpersonal skills and success in cross-functional relationship-building at all levels, ability to drive consensus through influence and fact-based approach

• Effective written and oral communications skills with sensitivity to global communication needs

• Thrives in a fast-paced, entrepreneurial environment

• Demonstrates self-confidence, energy, and enthusiasm in leading and influencing teams

• Proficiency in Office software products and digital collaboration tools

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Demonstrates resilience by maintaining high performance under pressure and effectively navigating workplace changes and challenges, essential for managing a dynamic eCommerce environment.

• Communication – Engages stakeholders through persuasive and clear communication, ensuring alignment on project goals and facilitating collaboration among cross-functional teams.

• Problem Solving and Decision Making - Identifies opportunities and challenges by analyzing information from diverse sources, leading to informed decisions that drive successful project outcomes.

• Professional Demeanor - Projects confidence and professionalism, aligning with company values to foster positive relationships with stakeholders and team members.

• Strategy Development - Formulates actionable business plans by systematically evaluating opportunities, ensuring successful execution through meticulous planning and evaluation processes.

Managing Execution

• Building and Contributing to Teams - Fosters a collaborative team environment, promoting cohesion among designers, developers, and stakeholders to achieve common goals effectively.

• Strategy Execution – Ensures successful implementation of product roadmaps and business plans, maximizing customer satisfaction and profitability through effective execution and ongoing evaluation.

• Driving for Results - Sets and upholds high performance standards, taking initiative to proactively address challenges and exceed project goals.

• Planning and Organizing - Gathers necessary resources and information to create actionable plans, prioritizing tasks to meet deadlines and project objectives.

Building Relationships

• Customer Relationships - Cultivates strong relationships with stakeholders by understanding their needs and aligning actions with the company’s service standards.

• Coworker Relationships - Builds trust and confidence through open interactions, contributing to organizational goals and fostering lasting partnerships.

• Global Mindset - Embraces diverse perspectives and cultures, leveraging differences to drive innovation and engagement, ensuring all team members can contribute their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Adapts work processes to align with organizational goals, ensuring optimal efficiency and effectiveness within the team.

• Talent Management - Provides mentorship and feedback to empower team members, enhancing their skills and supporting successful project execution.

Learning and Applying Professional Expertise

• Applied Learning - Actively seeks opportunities for professional growth, applying new knowledge to enhance team performance and project success.

• Business Acumen - Utilizes business insights to manage operations effectively, generating innovative solutions to complex challenges.

• Technical Acumen - Applies specialized knowledge in UX design and eCommerce systems to support project initiatives and drive enhancements.

• Basic Competencies - Demonstrates fundamental skills necessary for day-to-day operations, including proficiency in computer applications, effective written and oral communication, and strong analytical abilities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

• Reading Comprehension – Understands written sentences and paragraphs in work related documents.

• Writing - Communicates effectively in writing as appropriate for the audience's needs.

California Applicants Only: The salary range for this position is $96,038 to $209,169 annually.

Colorado Applicants Only: The salary range for this position is $96,038 to $190,154 annually.

Hawaii Applicants Only: The salary range for this position is $116,205 to $209,169 annually.

New York Applicants Only: The salary range for this position is $96,038 to $209,169 annually.

Washington, D.C. Applicants Only: The salary range for this position is $105,641 to $190,154 annually.

Washington Applicants Only: The salary range for this position is $96,038 to $209,169 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, July 15, 2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.