Client Specialist

2 weeks ago

Cleveland, United States AirSystems Unlimited Full time
AirSystems Unlimited, LLC. providing service to the Chattanooga and Cleveland, TN areas is seeking a full-time Client Specialist - Customer Service Representative with integrity and a great attitude to keep our HVAC business flowing As a Client Specialist - Customer Service Representative, our customer care team will rely on you to manage incoming phone calls and emails regarding service, maintenance, replacement requests, and scheduling orders. You will also communicate directly with our field technicians to create, dispatch, and invoice orders while accurately and efficiently scheduling HVAC appointments. If yes, keep reading to find out how to apply

This customer service position earns a skill and experience-based excellent pay and enjoy generous benefits that include health, dental, vision, AND life insurance, PTO, and opportunities for growth and expansion If this sounds like a customer service position you don't want to let slip by, apply now

ABOUT AIRSYSTEMS UNLIMITED, LLC

AirSystems Unlimited, LLC has been serving our Tennessee communities of Hamilton and Bradley Counties since 1988, and we aren't slowing down We have maintained positive and trustworthy relationships with our clients by staying dedicated to our belief that every person deserves to have comfort We believe that comfort doesn't only come from a highly-functioning HVAC system but, ultimately, from the peace of mind gained from knowing the values of your service team, receiving superior customer service, and having a job done expertly and accurately each time. We promise to be committed to excellence, honesty, and safety in everything we do.

How do we maintain such great relationships with our community members? We set the standard high and only hire the best We understand that our success begins with those who have to interact with clients the most. Because of this, we believe that our employees have the ability to change lives every day We are dedicated to supporting and investing in our employees through competitive pay with bonus opportunities, and the chance to grow and expand in their career through ongoing trainings We strive to maintain a positive work atmosphere where you can come to work looking forward to a day of purpose, and a day of fulfillment. You will be supported, trusted, and encouraged in your work, as you are the face of our great company We are professional, but we value finding time to relax and enjoy time with one another and our families during special external team events. We value our team, our customers and our community

A DAY IN THE LIFE OF A CLIENT SPECIALIST - CUSTOMER SERVICE REPRESENTATIVE

As our Client Specialist - Customer Service Representative, you are the "go-to" person for our company. A lot of information flows through our office, and you have your hand in many aspects of our HVAC company. You respond to customer calls and emails with a positive and cheerful attitude and ensure you are answering their questions and finding appropriate solutions to their needs. You pride yourself on having strong organizational skills, and you accurately and carefully schedule service calls for our field technicians. You understand the importance of maximizing time and efficiency, while not compromising customer satisfaction. Employees and clients alike depend on you for accurate information as well as exceptional customer service

Using your natural talent for creating seamless processes, you keep everything in the office running smoothly. You enjoy working on a team and understand that doing your job well contributes to the overall success of the company. You thrive in a positive and supportive atmosphere, so you make it a point to maintain a joyful spirit even during the most challenging days You enjoy keeping busy with a variety of tasks throughout the day and get great satisfaction out of ensuring that both customers and employees are treated with attention and empathy

CUSTOMER SERVICE QUALIFICATIONS
  • Excellent clerical office experience and excellent computer skills
  • Excellent written and oral language skills (proper grammar, spelling, punctuation a MUST)
  • Natural customer service skills
  • Self-motivated
  • Proficiency using Microsoft Office, Google Drive, Calendar, Sheets, Docs, etc.
  • On time and excellent attendance
  • Ability to effectively communicate as a liaison between customers, technicians, and the company
  • Coachable, friendly, and helpful
  • Be a well-rounded professional who is good at juggling multiple tasks at a time

Are you adaptable, efficient, and good at prioritizing? Do you have excellent organizational skills? Are you a people person that makes everyone feel welcome? Would you like to work for an established company in a friendly and supportive work environment where you can grow professionally? Do you have a positive, can-do attitude? If so, then you might just be perfect for this Client Specialist - Customer Service Representative position

READY TO JOIN OUR CUSTOMER SERVICE TEAM?

If you feel that you're the Client Specialist - Customer Service Representative for our office, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you

Location: 37311

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