Client Support Specialist

1 week ago

Cleveland, United States Universal Energy Solutions Full time
Job DescriptionJob Description

Universal Energy Solutions is seeking a dedicated and customer-focused Client Support Specialist to join our team. As a Client Support Specialist, you will play a pivotal role in ensuring the satisfaction and success of our clients. Your expertise and support will contribute to the overall growth and success of Universal Energy Solutions as we continue to provide innovative energy solutions.

At Universal Energy Solutions, we value our clients and strive to provide exceptional support. In this role, you will be the primary point of contact for clients, assisting them with their inquiries, concerns, and technical support needs. If you have excellent communication skills and a passion for helping clients succeed, we invite you to apply.

Responsibilities
  • Provide exceptional customer support to clients, addressing inquiries, concerns, and technical support needs.
  • Assist clients with onboarding and implementation of energy solutions.
  • Collaborate with internal teams to troubleshoot and resolve technical issues.
  • Maintain accurate and detailed client records and interactions.
  • Deliver comprehensive product and service knowledge to clients.
  • Proactively identify upselling and cross-selling opportunities to drive client growth and revenue.
  • Conduct client training sessions and workshops as needed.
  • Stay up-to-date with industry trends and technology advancements in the energy field.

Requirements

  • Prior experience in client support, customer service, or a related field.
  • Excellent interpersonal and communication skills.
  • Strong problem-solving and analytical abilities.
  • Technical aptitude and ability to learn new software and systems quickly.
  • Ability to work independently and as part of a team.
  • Highly organized with strong attention to detail.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Knowledge of the energy industry is a plus.
  • Bachelor's degree in business, marketing, or a related field preferred.

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