Air Freight/Customer Service Agent

3 weeks ago

Milwaukee, United States VetJobs Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

As an Airfreight Specialist you will be responsible for the movement of our customer's air shipments. You will coordinate and be the main point of contact for our airfreight shipments from initial customer contact to final destination.

Key Responsibilities:

Coordinate and ensure timely bookings with airline on customer behalf
Prepares export documentation, including entry into computer operations program, in accordance to country requirements
Preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, AWB, ITAR, Hazardous Material, Perishable, and any other documents required by the customer
Compliant filing of AES (automated export system) with US customs
Responsible for timely completion of export documents and coordinate with both customer, warehouse, airlines, gateway operations, and dispatch for timely movement of cargo
Keep communication open with customer and overseas offices in regards to shipment movement
Follow up with airline to keep track of departure information and updates
Responsible for accounting (costs vs revenue) on the shipment
Audit charges for accuracy prior to sending to accounting for payment
Confirm payment responsibility (depending on terms) and audit credit status if needed
Ensure customer profiles are accurate and updated
Meet all Key Performance Indicators (KPI's) assigned for operations and customer service
Follow all best practices set by corporate
Perform additional duties as assigned

Focus

Work as a team on department issues
Receive training/support
Meet/exceed expectations
Support on cargo movement/pricing
Receive leadership/guidance/support

Additional Qualifications/Responsibilities

Skills / Requirements:

Exceptional customer service skills
Detail oriented and strong follow-up skills
Proficient with Microsoft office (Word, Excel, Outlook)
Air freight industry experience preferred
Cargo Wise systems knowledge is a plus

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