IT Support Specialist

2 months ago

Richmond, United States Commonwealth Autism Full time

Position Description

Part I. Organizational Information

We are Commonwealth Autism/Good Foods Grocery. We help navigate the autism journey by connection to resources, education, training, and services.

Our Core Values:

  1. Innovation: We challenge the status quo by confronting problems with best practices and new solutions to complex issues.
  2. Flexibility:We embrace change. Our ability to adapt to best meet the needs of our audience is one of our greatest strengths.
  3. Collaboration:We develop, maintain and leverage relationships with people and organizations who strive to make systems work better for developmentally disabled individuals.
Part II. Position Information

Title: IT Support Specialist

Location: Richmond, Virginia

Title of Immediate Supervisor: CTO

Salary: Based on Experience

Primary Functions of the position:
  1. Technology Support and Optimization: Help oversee and enhance technology systems for efficient operations at Good Foods Grocery/Commonwealth Autism. This includes managing ECRS/Catapult changes, computer maintenance, payment processing, and all IT functions of the business.
  2. Infrastructure Management: Identify and implement innovative systems and infrastructure improvements to boost operational effectiveness and efficiency. This encompasses network engineering, server maintenance, and computer management to ensure seamless connectivity and performance.
  3. Inventory Oversight: Take a proactive approach to inventory management, optimizing purchasing processes and functionalities to support store operations.
  4. Support for Commonwealth Autism and Good Foods Grocery: Offer comprehensive IT support to both Commonwealth Autism and Good Foods Grocery, leveraging technology to enhance their missions and operations.
This position requires collaboration with:
  1. Leadership Team
  2. All Commonwealth Autism and Good Food Grocery Staff
  3. Clients & Vendors
  4. Community Partners
Specific functions of the Position:

As an IT Support Specialist, you will play a crucial role in ensuring the smooth functioning of our technology systems to support business operations. Your primary responsibilities will include:
  1. Providing Technical Assistance: Offer timely and effective technical support to resolve hardware, software, and network issues for end-users.
  1. Troubleshooting and Problem-Solving: Diagnose and troubleshoot technical problems, providing solutions or escalating issues as necessary to ensure minimal downtime and disruption.
  1. User Training and Education: Assist users in understanding and utilizing technology resources effectively through training sessions and documentation.
  1. System Maintenance and Upgrades/Office 365: Perform routine maintenance tasks, including software updates, antivirus management, and system backups, to ensure security and stability of IT infrastructure.
  1. Hardware and Software Installation: Install, configure, and maintain computer hardware and software, including peripherals and applications, to meet user requirements.
  1. Network Support: Assist in the maintenance and configuration of network infrastructure, including routers, switches, and firewalls, to ensure reliable connectivity and data transmission.
  1. IT Asset Management: Maintain an inventory of IT assets, including hardware, software licenses, and peripherals, and ensure compliance with organizational policies and procedures.
  1. Remote Support: Provide remote assistance to users, troubleshooting issues and offering solutions via phone, email, or remote desktop tools.
  1. Documentation and Reporting: Document IT procedures, troubleshooting steps, and resolutions, and generate reports on system performance and user support metrics.


  • Collaboration and Communication: Collaborate with IT team members and other departments to address technical challenges and implement solutions that align with business objectives.
Qualifications:

Required primary attributes:
  • Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
  • Proven experience in IT support or a related role.
  • Strong knowledge of hardware, software, and network troubleshooting techniques.
  • Familiarity with Windows and/or Linux operating systems.
  • Proficiency in Microsoft Office Suite and other productivity software.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus.
Additional attributes needed:
  • Adaptable to changes in the work environment, manages competing demands, and can deal with frequent change, delays or unexpected events.
  • Hours could vary and depending on emergencies could include weekends.

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