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Assistant Warranty Manager

4 months ago

Eau Claire, United States Hunter Truck Full time
Hunter Truck is hiring We are currently looking for a motivated and committed team member to join our Eau Claire, PA location as an Assistant Warranty Manager.

A family-owned authorized dealer of Peterbilt trucks, Hunter Truck has provided four generations of trucking solutions and an unparalleled commitment to personalized service, parts, and sales. A name that’s been synonymous with reliability since 1938, we have a long-standing relationship with premium-quality truck producer, Peterbilt Motors, and operate locations across Pennsylvania, New York, New Jersey, and West Virginia.

Our Mission is to build long term relationships by providing excellent products and service that reflect value, integrity, and teamwork.

SUMMARY:

The primary function of the Assistant Warranty Manager is to close warranty repair orders and file warranty claims in a timely and efficient manner while assisting with overseeing the Warranty Analysts.

EMPLOYMENT INFORMATION:
  • Schedule: Monday to Friday 8:00am - 4:30pm
  • Location: 101 East Main Street, Eau Claire, PA 16030
HUNTER TRUCK OFFERS:
  • Benefits in medical, dental, vision, life and disability insurance & more
  • 401(k) Retirement Investments
  • Incentive Plans
  • Referral Bonus
  • Paid Training
  • Competitive Wages
  • Excellent growth and advancement opportunities
EDUCATION and/or EXPERIENCE
  • Associate degree and five to ten years of experience in warranty
Mmust have experience in Microsoft Office (Word, Excel, PowerPoint)

CERTIFICATES, LICENSES, REGISTRATIONS
  • Valid Driver's License required; must meet company insurability standards.
  • Warranty OEM Certifications preferred. (Cummins and Peterbilt.)
PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk. The employee frequently is required to stand. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

ESSENTIAL DUTIES: include the following. Other duties may be assigned.
  • Assist the Warranty Manager with hiring, training, motivating, and monitoring the performance of warranty analysts.
  • Assist the Warranty Manager with forecasting goals and objectives for the department and strives to meet them
  • Traveling is a requirement 10% of the time.
  • Process completed invoices sent from all branches for reimbursement from OEM’s.
  • Review completed invoices to determine if all charges were applied. Some charges incurred may be, but are not limited to, labor hours, parts, oil, antifreeze, or sublets
  • Become proficient in coding claims according to vendor requirements.
  • Enter warranty repair information into the Warranty Management Database System.
  • Edit the writing on the repair orders to short legible descriptions fitting the vendor requirements for claim processing.
  • Be the liaison between the sending location and the OEM.
  • Prepare the part return information for each location and follow up on the progress.
  • Understand and ensure compliance with manufacturer warranty and policy procedures.
  • Process the credit statements and send to accounting for posting in a timely manner.
  • Provide clerical assistance to parts and service departments (making phone calls, filing, faxing, etc.).
  • Attend trainings when requested.
  • Work with department manager to keep abreast of new products and services offered, their features and value, and any changes in procedures.
  • Maintain a professional appearance and keep work area neat and clean.
  • Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment


All candidate offers are subject to a pre-employment background check and drug screening.

Interested in learning more about Hunter or our other openings visit www.huntertruck.com/careersand join our talent community.