CC Training Specialist
4 days ago
To support new and ongoing, training and staff support needs within the Care Coordination
department, and to collaborate with other department leaders to support departmental referral
volumes, caseload distributions, systems and operational workflows.
Responsibilities
- In collaboration with the Quality & Training Supervisor develops training program
courses and materials in accordance with PHC policies & procedures. - Coordinates, conducts, implements assigned training modules.
- Provides mentorship, direction, resources, training and/or orientation to Care
Coordination staff; maintaining and active working knowledge of all departmental
policies/procedures. - Identifies and leverages appropriate resources to meet support and/or training needs (e.g.,
Learning Management System, job aides, etc.). - Establishes and maintains departmental training calendars with special attention to
tracking, attendance and staff completion rosters. - Creates effective training materials including but not limited to desktops, flyers, FAQs,
informational emails, newsletters, etc. - Assess existing training materials and other offerings, and recommends changes to meet
departmental objectives and PHC policies & procedures. - Monitors and communicates progress of trainees through one-on-one observation and
audit results. Provides feedback to supervisors and/or managers on staff performance
related to accuracy of work and ability to apply lessons. - Performs any User Acceptance Testing (UAT) needed to support PHC systems or
workflow initiatives and shares feedback per project outline. - Supports departmental NCQA auditing and tracking activities.
- Conducts ongoing internal audits of identified cases to ensure timely, appropriate
documentation in accordance with PHC policies, program criteria, and departmental
policies; communicates findings to Care Coordination Leadership. - Creates spreadsheets and/or various reports as needed/directed.
- Other duties as assigned.
Education and Experience
High school diploma or equivalent required. Minimum two (2) years'
experience working in PHC Care Coordination department or
equivalent healthcare experience required. Four (4) years of experience
working in a health care setting recommended; general knowledge of
managed care with emphasis in case management preferred. Preference
may be given to individuals certified and/or licensed in a health or
communication related field.
Special Skills, Licenses and Certifications
Ability to use good judgment, take personal initiative, and use
discretion in performing job responsibilities. Ability to communicate
effectively with wide range of adult learners. Ability to use computer
software for word processing, spreadsheets, and email, operating
multiple computer programs simultaneously. Ability to function
effectively with frequent interruptions and direction from multiple team
members. Ability to work in an environment with diverse individuals
and groups. Ability to establish collaborative relationships. Ability to
work autonomously within a team setting. Ability to prioritize
workload and initiate action to acquire needed information from
professionals by phone. Valid California driver's license and proof of
current automobile insurance compliant with PHC policy are required
to operate a vehicle and travel for company business.
Performance Based Competencies
Excellent Written/verbal communication skills with the ability to read
and interpret policies to create workflows/desktops. Ability to work
with ethnically and culturally diverse populations. Ability to translate
complex concepts into simple processes. Ability to communicate
effectively with coworkers, members, their families, physicians and
health care providers.
Work Environment And Physical Demands
Standard cubicle workstation with a shared common area. Use of
telephone, fax, computer, and photocopying machine is required.
Requires sitting in front of computer equipment and talking on
telephone for major portion of the workday. Must be able to work in a
fast paced environment and maintain courtesy and composure when
dealing with internal and external customers. When necessary, must be
able to lift, move, or carry objects of varying size, weighing up to 35
lbs. Able to travel to locations that will require occasional overnight
stay.
All HealthPlan employees are expected to:
- Provide the highest possible level of service to clients;
- Promote teamwork and cooperative effort among employees;
- Maintain safe practices; and
- Abide by the HealthPlan's policies and procedures, as they may from time to time be updated.
HIRING RANGE:
$34.79 -$43.48
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change
-
Senior Outreach Specialist
27 minutes ago
Redding, California, United States PG&E Corporation Full timeJob SummaryThe Senior Field Outreach Specialist will be a key member of the Customer Engagement team at PG&E Corporation. This role will focus on customer communications and outreach, educating and addressing customer concerns regarding gas and electric management projects within the North Valley/Sierra Region.Key ResponsibilitiesBecome a subject matter...
-
Logistics Training Specialist
4 weeks ago
Redding, Iowa, United States Quantum Dynamics Full timeAbout the RoleAt Quantum Dynamics, we're committed to creating a workplace where every day is a new opportunity to learn and grow. As a Trainer (male/female/diverse) in our Fulfillment Center, you'll play a vital role in shaping the skills and knowledge of our shipping employees.Key ResponsibilitiesDevelop and deliver comprehensive training programs to...
-
ENT Specialist
3 weeks ago
Redding, California, United States Dignity Health Full timeJob Title: ENT SpecialistWe are seeking a skilled ENT Specialist to join our team at Dignity Health Medical Group - North State. As a Nurse Practitioner or Physician Assistant, you will be responsible for providing high-quality patient care in our busy ENT division.Responsibilities:Diagnose and treat various medical conditions, including ear, nose, and...
-
Senior Vegetation Management Inspector
3 days ago
Redding, California, United States Sierra Forestry Consulting LLC Full timeJob SummaryThe Senior Vegetation Management Inspector will be responsible for patrolling transmission power lines to identify and mitigate hazardous trees and brush. This role requires strong communication and interpersonal skills, as well as the ability to work independently and prioritize tasks.Key ResponsibilitiesPerform circuit patrols to identify...
-
ENT Specialist
4 weeks ago
Redding, California, United States Dignity Health Full timeJob Title: ENT SpecialistWe are seeking a skilled ENT Specialist to join our team at Dignity Health Medical Group - North State. As a Nurse Practitioner or Physician Assistant, you will be responsible for providing high-quality patient care in our busy ENT division.Responsibilities:Diagnose and treat various medical conditions, including ear, nose, and...
-
Trauma Clinical Specialist
3 weeks ago
Redding, California, United States Dignity Health Full timeJob Title: Trauma Clinical SpecialistAt Dignity Health, we are committed to providing exceptional patient care and service. We are seeking a highly skilled Trauma Clinical Specialist to join our team.Job Summary:The Trauma Clinical Specialist will provide indirect supervision and utilize the nursing process to plan and deliver direct and indirect patient...
-
Diagnostic Imaging Specialist
4 weeks ago
Redding, California, United States Trustaff Allied Full timeDiagnostic Imaging Specialist OpportunityWe are seeking a skilled Diagnostic Imaging Specialist to join our team at Trustaff Allied. As a Diagnostic Imaging Specialist, you will be responsible for capturing high-quality diagnostic images using advanced imaging equipment.Key Responsibilities:Capture diagnostic images using CT scanners and other imaging...
-
Critical Intervention Specialist
2 weeks ago
Redding, California, United States CBEM Full timeJob Title: Critical Intervention SpecialistCBEM is seeking a highly skilled Critical Intervention Specialist to join our team. As a Critical Intervention Specialist, you will play a critical role in providing support to individuals in crisis, developing stabilization plans, and collaborating with interdisciplinary teams.Job Summary:The Critical Intervention...
-
Critical Intervention Specialist
1 week ago
Redding, California, United States TBWA\Chiat\Day Full timeJob Title:Critical Intervention SpecialistJob Summary:We are seeking a highly skilled Critical Intervention Specialist to join our team. As a Critical Intervention Specialist, you will provide support to individuals in crisis, develop stabilization plans, and consult with psychiatrists, BCBA, and psychologists.Responsibilities:Provide support to individuals...
-
Retail Merchandising Specialist
2 days ago
Redding, California, United States Drive Line Service Full timeJob OverviewWe are seeking a highly motivated and detail-oriented Retail Merchandising Specialist to join our team. As a Retail Merchandising Specialist, you will be responsible for providing high-quality retail services to our clients in the retail industry.Key ResponsibilitiesVisiting various retail locations within a designated area to audit products,...
-
Travel Nurse ICU Specialist
4 days ago
Redding, California, United States IDR Healthcare Full timeJob Title: Travel Nurse ICU SpecialistIDR Healthcare is seeking a skilled Travel Nurse ICU Specialist to join our team in Redding, California.Job Summary:We are looking for a dedicated and compassionate Travel Nurse ICU Specialist to provide high-quality patient care in our Intensive Care Unit. As a Travel Nurse ICU Specialist, you will have the opportunity...
-
Customer Experience Specialist
2 months ago
Redding, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Trauma Clinical Specialist
1 month ago
Redding, California, United States Dignity Health Full timeAbout the RoleAt Dignity Health, we are committed to providing exceptional care to our patients. As a Trauma Clinical Specialist, you will play a critical role in our team, utilizing the nursing process to deliver high-quality patient care. Your expertise will be invaluable in our Level II Trauma Center, where you will work closely with our medical staff to...
-
Cardiology Specialist
4 days ago
Redding, California, United States Dignity Health Full timeCardiology Physician OpportunityDignity Health Medical Group - North State is a multi-specialty group with care centers in Redding and Red Bluff, CA. We are seeking an experienced or new grad General Cardiologist to join our dynamic Cardiology service.Highlights of the OpportunityJoin a well-established, respected 60+ provider multi-specialty groupEnjoy a...
-
To Go Specialist
3 days ago
Redding, California, United States Olive Garden Full timeWelcome to Olive Garden, where we're all family here! We're committed to delivering convenience without compromising quality or safety. As a To Go Specialist, you'll thrive on making loyal guests by displaying a strong sense of urgency, extensive menu knowledge, and ensuring all orders are on-time and accurate. Our Winning Family Starts With You! Check out...
-
ENT Specialist
4 hours ago
Redding, California, United States Dignity Health Full timeJob SummaryDignity Health Medical Group - North State is seeking a skilled Nurse Practitioner or Physician Assistant to join its busy ENT division. The ideal candidate will provide high-quality patient care, perform minor procedures, and collaborate with a multidisciplinary team to deliver exceptional patient outcomes.Key ResponsibilitiesDiagnose and treat...
-
ENT Specialist
4 weeks ago
Redding, California, United States Dignity Health Full timeAbout the OpportunityDignity Health Medical Group - North State is seeking a skilled Nurse Practitioner or Physician Assistant to join its esteemed ENT division. As a key member of our team, you will provide high-quality care to established patients, perform minor procedures, and engage in patient education and follow-up. This part-time opportunity, one day...
-
Receiving Operations Specialist
2 days ago
Redding, California, United States Comoto Full timeJob SummaryWe are seeking a highly organized and detail-oriented Receiving Specialist to join our team at Comoto. As a Receiving Specialist, you will be responsible for managing the store's backroom operations, receiving products into the POS system, and ensuring accurate inventory levels.Key ResponsibilitiesManage backroom operations, including receiving...
-
Cardiology Specialist
3 weeks ago
Redding, California, United States Dignity Health Full timeCardiology Physician OpportunityDignity Health Medical Group - North State is a multi-specialty group with care centers in Redding and Red Bluff, CA. Our Redding location has an immediate opening for an experienced or new grad General Cardiologist to join our dynamic Cardiology service.Highlights of the OpportunityJoin a well-established, respected 60+...
-
Housekeeping Specialist
2 days ago
Redding, California, United States Merry Maids Full timeAbout the RoleWe are seeking a reliable and hardworking individual to join our team as a Housekeeping Specialist. As a key member of our team, you will be responsible for providing exceptional cleaning services to our residential clients.Key ResponsibilitiesClean high areas in residential homes, including windows and other hard-to-reach spacesWork...