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IT Support Engineer

2 months ago

Plano, United States Ericsson Full time
Join our Team

Ericsson Inc. does not sponsor US work authorization for this job position including H-1B, O-1, L-1 and TN. Ericsson also does not hire F-1's working on EAD for this position.

About this opportunity:

We are seeking a skilled and motivated IT Support Engineer to join our Preemptive Services team. The ideal candidate will have at least a 2 or 4 year degree who is eager, self-motivated, excited about IT Infrastructure with a background in managing and maintaining Linux-based systems, preferably in SUSE Linux Enterprise Server and RHEL. You will be responsible for ensuring the reliability, performance, and security of these environments. This role involves troubleshooting, optimizing system performance, and collaborating to support and enhance our infrastructure.
This position has a subordinate role that involves supporting our Customer Interaction Center "CIC", receiving calls and other forms of requests. The responsibilities include requesting additional data, opening support tickets, and routing those tickets to the appropriate support team. This will involve interacting with Ericsson customers, other CIC agents, and tier 2 support. Additional training for this sub role will be provided but requires the candidate have a strong communication ability.

What you will do:
  • Install, configure, and maintain Linux servers and associated software.
  • Monitor system performance and availability, making adjustments as needed to optimize performance.
  • Apply system updates, patches, and upgrades to maintain system security and functionality.
  • Diagnose and resolve hardware, software, and network issues.
  • Develop and maintain scripts for automating routine tasks and processes (e.g., shell scripting, Ansible, Python)
  • Prepare and maintain comprehensive documentation for systems, processes, and procedures.
  • Triage CFIUS cases and route accordingly using confidential systems.
The skills you bring:
  • Education: A 2 to 4 year degree in Computer Science, Information Technology, or a related field, or equivalent work experience
  • Proficiency with Linux distributions (e.g., SUSE Linux Enterprise Server, Red Hat).
  • Proficiency in scripting languages (e.g., Bash, Ansible, Python)
  • Strong problem-solving abilities and attention to detail
  • Ability to work independently and as part of a team.
  • Capable of adapting & responding to change
  • Excellent communication skills


Why join Ericsson?

At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano

Job details: IT Engineer/Tester