Marketing Administrator

3 weeks ago


Lyndhurst, United States H Mart Full time
Responsibilities but not limited to:

  • Support on customer service/relationship platform, email, phone, and etc. to coordinate on customer service related issues with internal departments and understand customer's needs
  • Coordinate on various marketing materials (digital signage, posters, SNS promotions, Banners and etc.) on store promotions and sales
  • Support membership related procedures and duties
  • Assist media contracts and correlated relationships
  • Support grand opening event and related work arrangements
  • Assist press release and other articles for brand marketing
  • Support to create reports on H Mart social media account
  • Maintain partnership relations
  • Assist on researching a new project
  • Phone Support: Handle customer inquiries and concerns received over the phone, providing prompt and accurate assistance
  • Email Support: Respond to customer questions and inquiries via email, maintaining clear and consistent communication
  • Social Media Support: Monitor and address customer queries and comments on social media platforms like Google, Facebook, Yelp, and WeChat
Qualifications / Skills:
  • Bachelor’s degree in Marketing, Communications or a related field
  • Excellent interpersonal and communication skills
  • Strong organizational, time management, planning and problem solving skills
  • Strong sense of urgency and the ability to work in an environment with time sensitive deadlines
  • Professional in Marketing certificate is a plus
  • Proficiency with Microsoft Office (Microsoft Excel, Microsoft Outlook, PowerPoint)
  • Bilingual in Korean and English is a must (fluency is a plus)
Benefits:
  • Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
  • 401 (k) Retirement Plan with up to 5% match per company policy
  • Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
  • BTA Insurance (Business Travel Accident Coverage)
  • Company provided lunch
  • Paid-time off (PTO) and Paid Holidays per company policy
  • Celebration & Condolence Benefits per company policy
  • Holiday Gift certificates per company policy
  • FSA (Flexible Spending Account) per company policy
  • DCFSA (Dependent Child Care Spending Account) per company policy
Work Hours:
  • MON-FRI, 9:00am to 6:00pm


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