IT Support Technician
4 days ago
Who We Are:
We are working to fulfill project requirements with the government of Maryland. This is a full-time position with our company and the project is with Baltimore City Public Schools. It is anticipated that this role will become available in about mid-December.
Summary: Functioning at a master level of technical expertise, supports application development, implementation and maintenance efforts across the Information Technology Department. Operates as a technical consultant or technical team leader for one or more project teams. Develops project goals and evaluates project implementation plans. A high degree of independent judgment and creativity is expected.
Deadline to submit your application: December 2nd, 2024
What you will be doing:
* Communicate effectively with all levels of customers including administrators, staff, students and vendors
* Installs and supports new devices along with accompanying software (these devices can include computers, tablets, projectors, document cameras as examples)
* Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
* Installs and configures supported device operating systems
* Performs routine diagnostics and maintenance with multiple operating systems
* Installs and configures applications and other supported software packages
* Tests new releases for supported systems
* Performs network support and troubleshooting duties
* Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages
* Troubleshoots hardware and software issues
* Assists teachers with resolving device related problems
* Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
* Coordinates with vendors when necessary
* Participates as team member on small and/or large projects
* Records activities in the work order system
* Updates/Creates internal supported system documentation
What you bring:
* Associates Degree in a related technology area
* Minimum of three (3) years' experience installing, upgrading, troubleshooting and maintaining device software
* Knowledge of Windows and Apple hardware and software platforms
* Ability to perform technical tasks with minimal supervision
* Must be able to follow oral and written directions
* Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered.
* Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
* Ability to lift 50 pounds and climb a ladder
* Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications. (Desired)
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