Support Technician

6 days ago

Baltimore, United States RK&K Full time

RK&K is actively seeking a full-time in office IT Systems Support Technician to join the IT/Support team in our Baltimore, MD office. This position will play a key role for directly supporting staff,Information Technologyand related equipment and software,desktop systems, communicationshardware/software and office systems. A strong team work attitude is required of the candidate.

Essential Function

  • Monitor and support a help-desk management queue and support customer assistance requests from task identification to resolution and close
  • Assist with computer systems related administration and support as assigned, including backup, security management,user account managementfor office systems and performapplications support.
  • Provide technical support for desktop,networkand virtualhardware, software andapplications
  • Familiar with the process of building, loading and upgradingdesktop systems.
  • Familiarity with and ability to integrate Cybersecurity into daily activities
  • Assists with, implements and understands security measures on networks and/or systems.
  • Assists with the continuous monitoring of assigned systems
  • Implements technology needs analysis end-to-end.
  • Configure and distributehardwareand software as required, ensures upgrades are accomplished as assigned.
  • Assists in the planning, implementation and support for thenetworkand computinginfrastructureplan
  • Ability to work independently with minimal oversight and ability to manage assigned tasks and workload.
  • Occasional field installation support. A few one-week trips per year to be expected.
  • Hands on cable routing andhardwaremaintenance.
  • Area clean-up support.

Required Skills and Experience

  • High school diploma or equivalent
  • Minimum of 3 years current experience supporting IThardware, software, and systems for 1000+ users
  • Familiar with help-desk related operations and software, able to take on and manage multiple tasks.
  • Demonstrated knowledge ofWindows serversand desktop products
  • Strong understanding ofMicrosoft SCCMor related imaging, configuration tools
  • Familiar with Microsoft Office 365 and related support issues
  • Experience serving as an Administrator on a medium sizednetworkof servers,desktop systems, and communications devices using current technologies.
  • Specialized certification and strongly recommended (MCSE, A+).
  • Proven ability to perform continuous monitoring activities.
  • Technical writing ability to develop documentation for both end-users and internal IT staff guidance
  • A passion for technology and using it to design creative business solutions
  • Light travel to other offices on an as-needed basis
  • Highly developed skills supporting remote workers

Preferred Skills and Experience

  • Associates or Bachelor's degree in IT,Computer Science, Information Systems or related

Other Duties

This job description indicates the general nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under ADA). It is not designed to cover or contain a comprehensive listing of all activities and duties required by the employee. Other duties are assigned as required.

What We Offer

RK&K offers excellent potential for career advancement and professional growth. We also offer industry leading compensation packages commensurate with experience and a comprehensive benefits package including:

  • Paid time off
  • Tuition reimbursement
  • Health, dental, vision, life, and disability insurances
  • Matching 401(k) plan
  • Paid Holidays
  • Much, much more

Why RK&K?

As a full-service engineering and construction management/inspection firm, RK&K gives you the opportunity to directly impact the communities in which we live and work. What sets RK&K apart is an award-winning culture that has fostered a spirit of collaboration and trust for over 100 years. To its clients, the firm delivers concepts, processes, and outcomes that are designed for success. RK&K has earned its reputation as a trusted partner, responsive employer, and community steward.

Design your career at RK&K, Apply Today

Pay Rate: $26 - $30 per hour

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