Supportive Housing Property Manager
3 weeks ago
Leadership and Management
- Hire, train, direct, supervise, develop, evaluate, and performance manage the daily activities of staff in accordance with THC policies and directives.
- Conduct regularly scheduled meetings, supervisions, and trainings to motivate staff for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships.
- Ensure staff are aware of and correctly implement all safety rules and regulations, and all policies and procedures.
- Hold staff accountable for high levels of performance, team work, and quality customer service.
- Provide leadership and project direction that engender trust and respect.
- Participate in the leadership activities of the department’s management team.
- Work with the department leadership to foster program development and achieve targeted objectives and outcomes.
- Partner and coordinate within the department and with other THC departments to meet objectives and ensure comprehensive services.
- Attend, participate in, and facilitate all meetings, as requested.
- Ensure the highest standards are maintained, and evaluate the effectiveness and efficiency of the hotel’s programs and work.
- Ensure the hotel(s) meets outcome, occupancy, safety, quality, and financial goals and objectives, including hotel expenditures and rent collection.
- Ensure that all compliance requirements outlined in regulatory and/or other legal documents are adhered to at all times.
- Produce and submit weekly and monthly reports examining areas needing improvement, and create, implement, and maintain solutions.
- Assure appropriate files and records are kept for legal and reporting purposes.
- Effectively and efficiently manage the operations, habitability, maintenance, and safety of one or more THC-managed residential properties.
- Ensure all tenant services, including but not limited to tenant screening, lease signing, day-to-day operations, unit turnover, pest control, rent collection, rent increases, income certification, lease and behavioral management, and evictions are conducted in a supportive manner in accordance with all applicable laws, THC policies and procedures, and THC Core Values.
- Respond to building emergencies 24 hours per day, 7 days per week, implementing emergency plans whenever necessary.
- Develop and maintain productive relationships with community neighbors, including police and fire departments.
- Facilitate quarterly tenant management meetings, meet monthly with the Tenant Organizer(s), and collaborate regularly with Support Services staff to promote community events, tenant well-being, and retention.
ESSENTIAL QUALIFICATIONS
- High School degree or equivalent required; BA/BS degree preferred.
- Must have a minimum of 2 years of experience in property management and/or 3 years of experience in social work/case management in a Supportive Housing Model.
- Must have a minimum of 1 year of experience training and supervising staff.
- Must have a thorough working knowledge of Microsoft Office Suite.
- Must have an ability to produce and analyze reports, and write business correspondence.
- Must have the ability to communicate clearly to a broad range of people.
- Must have an ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
- Must have demonstrated analytical, critical thinking, and problem-solving skills.
- Must have experience in conflict resolution.
- Must have demonstrated customer service skills.
- Must read, communicate orally, and write in English.
- Must be able to manage multiple projects with limited guidance in a fast-paced environment and meet strict deadlines with excellent attention to detail.
- Must want to work in a Supportive Housing Model.
- Must have an understanding of a Harm Reduction Model.
- Must have a basic understanding of the eviction process and terms of tenancy.
- Must pass all post-contingency offer background checks, reference checks, and TB screening clearances. [1]
- Experience working effectively with diverse, low-income, homeless and/or formerly homeless population strongly preferred.
- Experience working in non-profit or public sector preferred.
[1] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.
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