IT Field Technician
2 weeks ago
BASIC PURPOSE OF THE JOB
St. Francis Ministries is seeking a highly motivated IT Field Technician to work in our hybrid work environment. Technicians are responsible for supporting the configuration, hardware/software support, of our clients, computer or computer-related equipment and components.
ESSENTIAL FUNCTIONS
- Performs installation and configuration of new IT hardware including break-fix and new hardware
- request as well as deployment of new facilities.
- Performs decommissioning and removal of retired IT assets.
- Utilizes asset management system to maintain accurate IT inventory and tracking.
- Documents, tracks, and monitors issues and tasks using the IT ticketing system.
- Works with third party vendors to address technical needs including cabling, carrier network connectivity, VoIP, and copier/printer services at new and existing locations.
- Troubleshooting of computer workstation hardware including peripherals.
- Technical understanding of software and operating systems.
- Installs software, modifies settings, and replaces hardware as required to resolve the incident.
- Resolves desktop and network issues to restore service.
- Understands premise wiring/cabling best practices.
- Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves
- technical issues, ensures issues resolved, and documents installed configuration.
- Makes updates to the knowledge base by creating documentation describing issues encountered,
- their resolutions, and works on the development of processes and documentation to improve the
- ability of the service desk to detect and resolve problems.
- Call clients’ vendors for warranty and troubleshooting issues.
- Removal of viruses/malware
Other duties as assigned.
Will participate in a minimum of 40 hours in-service education per year.
Requirements
MINIMUM REQUIREMENTS
- Must be 21 years of age.
- Must pass a drug screen and TB Skin Test.
- FBI Fingerprint Check.
- Submit to a Criminal History and DFPS History Check.
- Pass a Centralized Background Check through the Texas Health and Human Services Eligibility
- and any background checks deemed to be necessary.
- Must have valid driver’s license and reliable transportation.
- Lifting requirements of 50 lbs.
- Associate’s Degree or equivalent certificate.
- CompTIA A+ certification
- CompTIA Network + certificationhighly preferred
- CCNA highly preferred
- Must have a minimum or 2-5 years or combination of education and experience in IT roles such as
- helpdesk and field support, installation, termination, and testing of network cabling.
- Experience supporting PC Hardware and software in a client/server environment
- Advanced technical troubleshooting skills and experience
- Strong analytical skills
- Experience with various mobile devices (iOS, Android)
- Working knowledge of Microsoft Windows file sharing and permissions
- Working knowledge of Microsoft Active Directory and other server technologies
- Hardware experience with peripherals, scanners and mass storage devices
- Advanced knowledge of small and medium business LAN and WAN network technologies such asrouters, firewalls, switches, wireless access points, VPN, NAS, etc.
- Expert knowledge of Microsoft Office Applications
- Experience documenting problem and resolution of support calls as well as maintaining a
- knowledge base of processes and procedures.
- Knowledge of telecom connectivity and low voltage cabling.
- Familiarity with network concepts including physical connectivity, wireless, and TCP/IP
- configuration
- Strong Customer Service Skills
- Excellent communication skills
- Detail oriented and highly organized
- Excellent critical thinking skills with attention to detail
- Working knowledge of business and data intelligence software
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