RV Resort Clerk

2 weeks ago

Albuquerque, United States Laguna Development Corporation Full time
Position Title: RV Resort Clerk

Department: RV Resort

Employment Classification: Non-Exempt

Position Summary/General Description:

The RV Resort Clerk registers guest and collect fees, maintains the cleanliness of the resort including restroom, showers and laundry facility while providing great customer service.

Expectations:
  • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
  • Act as a role model within and outside the corporation.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time prepared to perform duties of position.
Essential Duties & Responsibilities:
  • Ensure all procedures are followed when checking guests into and out of the RV Resort and filling of propane tanks.
  • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).
  • Operate a point of sale system/cash register (e.g., maintain change in cash drawer; accept cash, checks, and bankcards for payment; calculate discounts; ensure proper identification for certain transactions; count money; return correct change; issue receipts; balance cash drawer and receipts; keep register area neat, clean and stocked with necessary supplies; and documents discrepancies).
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Perform all custodial duties (e.g., sweep and mop sales area; clean shelves, restrooms, break room, windows, launder linens, empty trash; and pick up trash in the parking lot.)
  • Maintain and stock in-coming merchandise/inventory and provide guests with any supplies needed.
  • Maintain a safe and friendly work environment by adhering to all safety guidelines.
  • Read electrical meters.
  • Develop a thorough knowledge of services, amenities, surroundings (e.g., supermarket, gift shop, restaurants, theater, etc.), providing accurate directions and information for guest inquiries about promotions and special events.
  • Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.
  • Perform additional duties and responsibilities as necessary or assigned.
Education & Experience:
  • High School Diploma or GED preferred.
  • Must be eighteen (18) years of age or older.
  • Relevant work experience preferred
Licensing & Certification:
  • None
Computer Equipment, Software, Machinery:
  • Ability to operate Micros POS system (cash register).
  • Ability to use necessary tools to fill propane tanks.
  • Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).
  • Proficient with basic office equipment (e.g., computer, photocopying and faxing).
Essential Physical Requirements:
  • The job requires the ability to hear, kneel, stand, talk, walk and repetitively use hands 51-100% of the time.
  • The job requires the ability to balance/climb, bend over, sit, and turn/twist 25-50% of the time.
  • The job requires the ability to crawl, crouch/stoop, drive and reach overhead 0-24% of the time.
  • The job requires the ability to push and pull 1-50 lbs. 25-50% of the time.
  • The job requires the ability to carry and lift 1-25 lbs. 25-50% of the time.
Essential Mental Demands:
  • The job requires the ability to problem solve, make decisions, interpret data, write and read 51-100% of the time.
  • The job requires the ability to organize and plan 25-50% of the time.
  • Must mathematically calculate propane levels when filling tanks.
Supervisory Responsibilities:
  • None
Work Environment (inside/outside):
  • The job is performed indoors/outdoors with frequent exposure to high/cold temperatures and occasional exposure to loud noises, confined areas, gas, propane, and diesel fumes.
Other Requirements:
  • Must pass a pre-employment alcohol/drug screen.
  • Must pass background check.
  • Must complete 40 hours of propane training and receive certification.

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