IT Help Desk Technician

1 month ago


Gastonia, United States ICS Managed IT Services Full time

We are seeking an IT Help Desk Technician to join our team This position is an in-office help desk technician that assists clients with technical needs as well as serve on a team for on-boarding new services. The proper candidate will possess:

Excellent communication skills (Email, verbal, and follow-up)

Ability to meet requirements and deadlines.

Demonstrate good work ethics.

Good understanding of the following:

Microsoft Office 365 & Admin Portal

Outlook and Email Protocols

TCP/IP Networks & Protocols

DNS Records (MX-TXT-CNAME-A-WWW)

Ability to troubleshoot:

Device IP connectivity

Multi-function printers

Access points

IP phones

Workstations

Servers & shared resources

Switches / Routers

Microsoft Windows 7/10/11

MacOS

Android / iPhone

Outlook connectivity problems

Interacts well with clients and coworkers

Some project management skills

Work with sales team and field ops team



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