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IT Help Desk Technician

4 months ago

Gastonia, United States ICS Managed IT Services Full time
Job DescriptionJob Description

We are seeking an IT Help Desk Technicianto join our team This position is an in-office help desk technician that assists clients with technical needs as well as serve on a team for on-boarding new services. The proper candidate will possess:

  • Excellent communication skills (Email, verbal, and follow-up)
  • Ability to meet requirements and deadlines.
  • Demonstrategood work ethics.
  • Good understanding of the following:
    • Microsoft Office 365 & Admin Portal
    • Outlook and Email Protocols
    • TCP/IP Networks & Protocols
    • DNS Records (MX-TXT-CNAME-A-WWW)
  • Ability to troubleshoot:
    • Device IP connectivity
    • Multi-function printers
    • Access points
    • IP phones
    • Workstations
    • Servers & shared resources
    • Switches / Routers
    • Microsoft Windows 7/10/11
    • MacOS
    • Android / iPhone
    • Outlook connectivity problems
  • Interacts well with clients and coworkers
  • Some project management skills
  • Work with sales team and field ops team