![H&R Block](https://media.trabajo.org/img/noimg.jpg)
Field Support Tech IFA
2 weeks ago
524280BR
Title:
Field Support Tech IFA - S
What you'll do... :
Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems.
Day to day you'll…
-
Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC
-
Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits.
-
Help troubleshoot/support FR offices by phone and chat.
-
Maintain an inventory of district resources. Maintain hot spare tracking and control for computer equipment in the district.
-
Ensure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needs.
-
Maintain network and telephone systems in company offices.
-
Document hardware problems and their resolution within the ticketing system.
-
Assist with special projects, as needed.
-
Remote into and/ or control desktops to resolve technical issues.
-
Follow established processes and procedures to work cases and handle inquiries to resolve office and associate issues.
-
Maintain a technical working knowledge of product or products supported by the department.
-
Handle Field contacts while ensuring quality measurement procedures, and work instructions are maintained within policy guidelines.
-
Perform other duties as assigned.
Job ID:
524280BR
Address1:
10001 ALLIANCE RD
City:
CINCINNATI
State:
Ohio
Employee Type:
Seasonal - Corporate
What you'll bring to the team... :
Education:
- High school diploma or equivalent
Work Experience:
-
Experience with Windows Environment, Windows network configurations and MS Office (or equivalent)
-
Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record.
-
Ability to work independently or on a team
-
Oral, written and interpersonal communication skills
-
Demonstrated decision making, analytical and problem-solving skills.
-
Demonstrated organization, prioritization and project coordination skills.
-
Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks and systems.
Posting Title:
Seasonal, Field & Phone Support Tech
Job Family:
Engineering & Ops
WOTC Eligibility Check:
Yes
-
Field Tech Sales Expert
2 weeks ago
Cincinnati, Ohio, United States Cielo Asurion Full timeField Tech Sales Expert ( Part Time)Location: Cincinnati, O H$21.00/hour base pay + mileage reimbursement + phone stipend + uncapped sales commission once in a productionHere at Asurion, we go beyond providing great service to our customers - we create an environment where our employees can grow and thrive. With our training, continued education, and...
-
Travel Cath Lab Tech
3 weeks ago
Cincinnati, United States HealthCare Support Full timeTravel Cath Lab Tech HealthCare Support is actively seeking a Travel Cath Lab Tech to fill an opening in Cincinnati, Ohiofor a 13 week assignment. Benefits of this Travel Cath Lab Tech with HealthCare Support: Immediate enrollment in Health Insurance Dental Insurance Life Insurance Access to open investment accounts Licensure and certification reimbursements...
-
Lab Tech I
4 weeks ago
Cincinnati, United States US Tech Solutions, Inc. Full timeJob Description • Perform routine tests of finished product and stability samples including dissolution, assays, chromatographic purity and content uniformity. • Operates analytical instruments such as High Pressure Liquid Chromatography (HPLC), Ultra Performance Liquid Chromatography (UPLC), Gas Chromatography (GC), Ultra Violet visible spectroscopy...
-
Computer Technician
4 weeks ago
Cincinnati, United States EAJ Services, LLC Full timeJob DescriptionJob DescriptionSalary: Are you looking for an IT position that allows you to make a difference in our community? This position allows you the opportunity not only to work with a dynamic group of IT professionals on our team, but to build strong client relationships to ensure their environments are functioning, secure, and up-to-date.Who is...
-
Network Specialist
4 weeks ago
Cincinnati, United States NextStep Networking Full timeJoin our team as a full-time employee! NextStep Networking is a division of EAJ Services, LLC. We are an innovative information technology organization seeking to provide a Dignified IT experience to all of our clients. We offer a broad array of services, including IT Managed Services, Cloud Migration, and custom eLearning. We help organizations maximize the...
-
Lab Tech I
4 weeks ago
Cincinnati, United States US Tech Solutions, Inc. Full timeJob Title: Lab Tech I Location: Cincinnati, OH 45209(Onsite) Duration: 12 months contractwith possible extension Job Description: Responsibilities: Perform routine tests of finished product and stability samples including dissolution, assays, chromatographic purity and content uniformity. Operates analytical instruments such as High-Pressure...
-
Lab Tech II
4 weeks ago
Cincinnati, United States US Tech Solutions, Inc. Full timeJob Title: Lab Tech II (Dissolution Testing) Location: Cincinnati, OH 45209 Duration: 12 months contract Job Description: • Perform routine tests of finished product and stability samples including dissolution, assays, chromatographic purity and content uniformity. • Operates analytical instruments such as High Pressure Liquid...
-
DoD SkillBridge
5 days ago
Cincinnati, United States Vets2PM Full timeJob Description DoD SkillBridge Internship: Technical Field Support (422777) SkillBridge Host Company: Siemens SkillBridge Provider: Vets2PM LLC Location: Cincinnati, OH Applicants must be active-duty U.S. Military Members who qualify for the DoD SkillBridge Program. To Apply: 1. Go to www.vets2pm.com/skillbridge and complete the SkillBridge interest...
-
Field Tech Innovation Trainer
1 month ago
Cincinnati, Ohio, United States First Student Full timeJob Description:First for a reasonFirst Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.About the PositionField...
-
IT Field Support Technician_Cincinnati
4 weeks ago
Cincinnati, United States Red Knight Solutions, LLC Full timeJob DescriptionJob DescriptionOur mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery...
-
Field Support Assistant
1 month ago
Cincinnati, United States Home Helpers Full timeAre you among the top 10% of caregivers/CNA’s/STNA’s? Are you eager to be part of a vibrant team culture? Are you committed to personal growth and excited about meeting new people? Do you enjoy guiding and mentoring others? If these resonate with you, your next rewarding adventure awaits! Home Helpers Field Support Assistant will act in a dual role...
-
Senior Environmental Project Manager
4 weeks ago
Cincinnati, United States Tetra Tech Full timeDiscover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while...
-
Level II field support
1 month ago
Cincinnati, United States TCG Communications Full timeJob DescriptionJob DescriptionPosition Overview: The Level II Field Support Technician is a critical role responsible for providing advanced technical assistance, acting as an escalation point for Level I remote support issues, and conducting monthly wellness visits to ensure the ongoing satisfaction and performance of our monthly service customers.Key...
-
Civil Engineer, PE
4 weeks ago
Cincinnati, United States Tetra Tech Full timeDiscover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while...
-
Principal Solution Architect
2 weeks ago
Cincinnati, United States Tech Mahindra Full timeJob DescriptionJob DescriptionJob Description: Digital Enterprise Architect Leader with S/4 HANA Experience in the Aerospace Domain Overview We are seeking a highly experienced and visionary Digital Enterprise Architect Leader with a deep understanding of SAP S/4 HANA and knowledge in the aerospace domain. The ideal candidate will have 15+ years of...
-
Customer Support Representative
2 weeks ago
Cincinnati, United States Ameritas Full timeThis is a hybrid role working partially in-office and partially from home. The Customer Support Representative - Field Services is responsible for providing quality customer service to field offices, producer/representatives, and other partners. This position provides assistance to customers; ensures that they are satisfied with the outcome, and that all...
-
Travel CT Technologist
23 hours ago
Cincinnati, United States HealthCare Support Full timeHealthcare Support is seeking a travel CT Technologist for a travel job in Cincinnati, Ohio. Job Description & Requirements Specialty: CT Technologist Discipline: Allied Health Professional Start Date: 07/29/2024 Duration: 13 weeks 36 hours per week Shift: 12 hours, days Employment Type: Travel Perks: 3x12 days Fri-Sun. CT/X-ray tech position, must have...
-
HVAC Service Support Tech
1 month ago
Cincinnati, United States Fast Lane Recruitment Group Full timeJob DescriptionJob DescriptionSalary: $22-$24 Hourly DOETITLE: HVAC Service Support TechnicianLOCATION: West Chester, OHSHIFT: Travel up to 25%PRIMARY DUTIES:Collaborate with the Service Manager and Field Service Technicians to streamline daily tasks.Take ownership of document control, ensuring accurate and organized record-keeping.Manage the filing of...
-
Field Service Technician
4 weeks ago
Cincinnati, United States EAM-Mosca Corporation Full timeJob DescriptionJob DescriptionEAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Field Service Technician for the Cincinatti, OH region. EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys...
-
Entry Level
4 weeks ago
Cincinnati, United States JobsinCable Full timeJob DescriptionJob DescriptionGet PAID to LEARN a TRADE!Earn what You're Worth, from $700-$1,100+ WEEKLY - Production Pay Based!An established and well respected leader in their field is searching for a FULL-TIME Field Tech for Internet, Cable, Phone and Security services in Cincinnati, OH and the surrounding area.4 Week Intensive PAID Training...