Technical Support Representative

5 days ago


Philadelphia, United States AssetWorks Full time

Job Summary:

We are seeking a knowledgeable and proactive Technical Support Representative to join our team. In this role, you will be responsible for administering, maintaining, and troubleshooting our hosted Windows Server environment, ensuring it remains up-to-date and fully functional. Key duties include applying the latest software versions, monitoring system health, and optimizing customer environments to meet high uptime SLAs.

The ideal candidate will have a strong foundation in automation, experience with Azure Pipelines management, and familiarity with cloud technologies. Additionally, the role requires multitasking effectively between short-term issue resolution and implementing long-term improvements across both shared and dedicated hosting environments.

Job Description:

Primary Responsibilities:

1. Windows Server Administration & Troubleshooting:

Manage and maintain Windows Server environments.

Troubleshoot server-related issues and provide timely resolutions.

2. HelpDesk Duties and Responsibilities:

Analyze Log Files from AssetWorks' software as well as third-party tools and utilities

Resolve tickets and work within timelines with detailed notes in Zendesk

Understand technical architecture and third-party dependencies of AssetWorks applications and be able to discuss with customers and coach staff

Perform after-hours installs and upgrades as needed

Perform after-hours support on a rotating basis as needed.

Perform training to customers and internal staff as needed.

Qualify, troubleshoot, and respond to customer support tickets.

Resolve client application questions or problems related to database, configuration/setup, product functionality and business enhancements.

3. Database Administration:

Restore, create and query Oracle and MSSQL databases

Manage Cloud Management Gateway for remote deployments.

4. Communication and Time Management Skills:

Keep customers informed when installs and upgrades are completed

Manage Cloud Management Gateway for remote deployments.

Install and Support Proprietary applications and including IIS, MSSQL, Oracle, ElasticSearch, and Crystal.

Be responsive to any special projects as assigned by Management

Maintain a high level of customer satisfaction in all customer-facing projects and tickets

Leverage various platforms to communicate with customers and employees including Teams, WebEx, Phone, email, and Zendesk

Maintain rapport with customers by examining complaints and identifying solutions

Manage tasks and tickets according to priority

Involvement in any additional follow up testing and troubleshooting

5. Internal & External System Monitoring Tools:

Manage internal monitoring tools such as Nagios, Site 24x7, Datadog, and suggest improvements to monitoring tooling

Oversee external monitoring with Site24x7

Experience with managing application monitoring in for Production, Test, UAT environments

6. Security Compliance:

Implement and maintain security controls to ensure SOC2 and ISO 27001 compliance.

7. Azure Pipeline Troubleshooting:

Assist with development and improvements to be made with Azure Pipeline deployments in both shared and dedicated hosting environments.

Provide guidance and assistance with long term objectives related to Azure Pipelines in shared and dedicated hosting environments

8. Azure Cloud Administration:

Assist with system administration of Azure Cloud environments for SQL, SQL MI, and on-prem installations

Assist with 24x7 monitoring, maintenance, and upgrades for IaaS platform (VM) in Azure

Benefits:

  • Generous Paid Time Off
  • 11 Paid Holidays
  • Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
  • 401k with employer match which immediately vests
  • Annual Company Bonus
  • Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
  • Tuition Reimbursement Program
  • Employee rewards and recognition programs
  • Optional Employee Stock Purchase Program with company match
  • Pet insurance
  • TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
  • Referral bonuses
  • Employee engagement events
  • Flexible remote work arrangements


  • Philadelphia, United States AssetWorks Inc Full time

    Job Summary:We are seeking a knowledgeable and proactive Technical Support Representative to join our team. In this role, you will be responsible for administering, maintaining, and troubleshooting our hosted Windows Server environment, ensuring it remains up-to-date and fully functional. Key duties include applying the latest software versions, monitoring...


  • Philadelphia, Pennsylvania, United States IONOS EN Full time

    At IONOS, a leading European provider of cloud infrastructure and hosting services, we're seeking a skilled Technical Customer Service Representative to join our team. In this role, you'll play a crucial part in delivering exceptional customer experiences through technical support and product recommendations.Key Responsibilities:Provide top-notch technical...


  • Philadelphia, Pennsylvania, United States HR STAFFING SOLUTIONS INC Full time

    Job OverviewWe are seeking a highly skilled Technical Support Professional to join our team at HR STAFFING SOLUTIONS INC.Key ResponsibilitiesProvide technical support to clients via phone, email, and chat, resolving complex incidents and service requests related to computing hardware, software, and network services.Track client interactions and details...


  • Philadelphia, Pennsylvania, United States Canon U.S.A., Inc. Full time

    Job DescriptionWe are seeking a Technical Support Specialist to join our team. As a key member of our service desk, you will be responsible for managing customer calls and emails, resolving issues, and escalating when necessary.This is an exciting opportunity for someone who is detail-oriented, action-driven, and results-focused. You will work closely with...


  • Philadelphia, Pennsylvania, United States PSG Global Solutions Careers Full time

    Job Description: As a Field Technical Support professional at PSG Global Solutions Careers, you will work in a team or project leadership capacity, providing direction to team activities and facilitating information validation and team decision-making processes. You will exercise independent judgment within generally defined policies and practices to...


  • Philadelphia, Pennsylvania, United States Gaudenzia Full time

    Job OverviewGaudenzia seeks a skilled IT Support Specialist to join its IT team. The successful candidate will be responsible for delivering high-quality technical services to employees, ensuring the efficient operation of the organization's technology infrastructure.ResponsibilitiesProviding desktop support services, including configuring, installing,...


  • Philadelphia, Pennsylvania, United States Motion Recruitment Full time

    Job Summary:We are seeking a highly skilled Technical IT Support Professional to join our team at Motion Recruitment. As a key member of our technical support team, you will provide expert-level support for our Microsoft Dynamics ERP systems and collaborate with internal teams to drive business success.Key Responsibilities:Provide advanced-level support for...


  • Philadelphia, Pennsylvania, United States Gaudenzia Full time

    About GaudenziaGaudenzia is a leading organization dedicated to providing innovative technology solutions to support the workforce and infrastructure.Job DescriptionThe IT Support Specialist role is a crucial part of our team, responsible for delivering exceptional technical services. As an IT Support Specialist, you will be the primary point of contact for...


  • Philadelphia, Pennsylvania, United States Core BTS Full time

    Technical Requirements:The ideal candidate will have a strong background in IT and networking, with a minimum of 1-3 years of experience in a similar role.They will possess excellent communication skills and be able to effectively interact with both technical and non-technical personnel.Key Technical Skills:Knowledge of operating systems, application...


  • Philadelphia, Pennsylvania, United States Copeland Full time

    About UsWe are a global leader in climate technologies, engineered for sustainability. Our mission is to create efficient and sustainable spaces through innovative HVACR solutions.Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward a common goal: making the world a better...


  • Philadelphia, Pennsylvania, United States Friedman Vartolo LLP Full time

    Job Summary:We are seeking a skilled Technical Support and Systems Manager to join our team at Friedman Vartolo LLP. The successful candidate will provide technical support to employees and maintain our computer systems.This is an excellent opportunity for someone who enjoys working in a fast-paced legal environment and has a passion for...


  • Philadelphia, Pennsylvania, United States Kane Partners LLC Full time

    We are seeking a Technical Electrical Support Specialist to join our team at Kane Partners LLC. In this role, you will be responsible for providing critical technical support to our industrial gas facilities in the Northeast corridor.As a key member of our team, you will collaborate with engineers to develop and implement solutions that improve plant...


  • Philadelphia, United States Cullerton Group Full time

    Cullerton Group has a new opportunity for a Technical Salesperson in the East region (VA, MD, PA, NJ and DE). The work will be done remotely with 50% travel. The ideal candidate will live in Philadelphia or Baltimore. This is a permanent job. Compensation is $90,000/yr + 15% bonus, including benefits, vision, dental, health. Job Title: Technical Sales...


  • Philadelphia, United States Evolution Americas Full time

    Job DescriptionJob DescriptionCompany DescriptionEvolution the world leading B2B provider for online casinos. is hiring! At Evolution, our talent is live, the players are virtual. Every day, thousands play with real money, from their mobile devices, on one of our 50+ games. Since 2006, Evolution has been the leading product company of virtual casino games....


  • Philadelphia, Pennsylvania, United States IONOS EN Full time

    About IONOS ENWe are a leading European provider of cloud infrastructure, cloud services and hosting solutions. Our team is characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit.Job SummaryThis role involves providing exceptional customer support to our clients via phone, email, and chat. You will be...


  • Philadelphia, Pennsylvania, United States AssetWorks Inc Full time

    About the Role:We are seeking a seasoned IT professional to assume responsibility for administering, maintaining, and troubleshooting our hosted Windows Server environment. As a key member of our team, you will be responsible for ensuring that our infrastructure remains up-to-date and fully functional.The ideal candidate will possess a strong foundation in...


  • Philadelphia, Pennsylvania, United States Convergent Dental Full time

    Job Description">">Provide technical support to customers via phone or on-site visits to diagnose and repair existing lasers, install new hardware or parts, and perform maintenance services as needed.">Troubleshoot and repair equipment, analyzing mechanical, electrical, and software failures to resolve issues efficiently.">Disassemble malfunctioning devices,...


  • Philadelphia, Pennsylvania, United States Saxon Global Full time

    The Automation Engineer will play a critical role in ensuring the smooth operation of Saxon Global's facilities. This includes providing technical support to Saxon Global's departments, implementing and completing activities related to Facilities Systems and Infrastructure design, construction, start-up, and commissioning activities for capital projects, and...


  • Philadelphia, Pennsylvania, United States James Hardie Building Products Inc Full time

    We're seeking an experienced Construction Installation Specialist to join our team at James Hardie Building Products Inc. As a technical sales expert, you'll be responsible for driving sales initiatives and supporting our sales team in their efforts to increase market share.Your primary focus will be on identifying new install capacity, providing onsite...


  • Philadelphia, Pennsylvania, United States Honda North America Full time

    Job OverviewHonda North America is seeking a highly skilled Field Technical Specialist Lead to join our Parts & Service Field Operations group. This position will provide dealer consulting and support to improve the Service customer experience and maintain dealer profitability.Key ResponsibilitiesLead quality touchpoint and training for all Field Technical...