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Technical IT Support Professional

2 weeks ago


Philadelphia, Pennsylvania, United States Gaudenzia Full time
About Gaudenzia

Gaudenzia is a leading organization dedicated to providing innovative technology solutions to support the workforce and infrastructure.

Job Description

The IT Support Specialist role is a crucial part of our team, responsible for delivering exceptional technical services. As an IT Support Specialist, you will be the primary point of contact for employees and IT functions, ensuring that all technology requests and issues are resolved in a timely manner.

Key Responsibilities:
  • Desktop Support Operations: Configure, install, troubleshoot, and maintain Microsoft Windows operating systems in a large network environment.
  • Customer Service Management: Manage customer service requests and fulfill them within the required timeframe.
  • Incident Resolution: Respond to alerts and escalations, working closely with user and IT support groups to find strategic solutions to recurring problems.
Required Skills and Qualifications
  • Technical Experience: 2+ years' experience working in an IT support function.
  • Operating Systems: Extensive experience with Windows and mobile technologies.
  • Software Knowledge: Experience supporting Microsoft Office and Exchange/Outlook.