Legal Assistant Intake Sales Specialist

4 weeks ago

Villa Park, United States Driver Defense Team Full time

Our law firm is seeking a top sales performer who is ready to grow professionally while promoting the growth of our law firm as an Intake Specialist. This is an office-based role in our Villa Park office. An Intake Specialist is a non-attorney salesperson. This position does not require cold calling prospective clients. Instead, you will answer incoming calls from potential new clients (PNCs) who contact us directly to inquire about our legal services. You will also manage this book of PNCs, following up to closure. We believe in consultative selling where we help our prospective new clients make sense of their situation and how they should proceed forward. We believe the sale is the beginning of a long-term relationship with our PNCs. The Intake Specialist must have the ability to engage with callers in a way that presents the firm as client-focused, courteous, empathetic, and in such a way that the caller feels he or she has reached the right firm. For this position, you must be enthusiastic and have the ability to work within a fast-paced environment. This position requires experience with multi-operating systems, strong computer skills, excellent communication, and teamwork. Each and every workday you will talk with clients regarding their driving-related issues to determine if our firm can help them through their challenges. Our sales model requires punctuality, organization, Teamwork, and daily dedication to work and success. Compensation is reflective of salary and variable compensation. Responsibilities: • Conduct sales consultations with potential clients in person, via video, and over the phone to secure new clients for the firm • Adhere to the firm's communication guidelines when interacting with Potential New Clients (PNCs) for optimal effectiveness • Present a comprehensive overview of the firm's services and exclusive offerings to clients • Maintain communication with PNCs who do not immediately engage the firm post consultation, nurturing the relationship for potential future collaboration • Implement established talking points, procedures, and processes to enhance success for both you and the PNC • Follow up through various channels like phone calls, emails, and videos with prospective clients who have consulted with the firm but have not yet committed • Keep meticulous records in the Customer Relationship Management (CRM) system • Facilitate the transition of clients to the legal team upon hiring • Collaborate closely with Attorneys, Legal Assistants, and Firm Leadership to establish and achieve objectives while ensuring adherence to firm protocols • Receive ongoing sales coaching and feedback aimed at enhancing performance and achieving excellence in your role Qualifications: • To excel in this role as a Legal Intake Sales Specialist in Villa Park, IL, US, you should have prior experience in sales within a competitive environment. • Integrity and ethical behavior are crucial qualities required for this position. • You must genuinely enjoy interacting with people and have a strong passion for assisting others. • The ability to efficiently handle multiple tasks in a fast-paced setting is essential. • Demonstrating consistency in your approach, whether it's a Friday afternoon call or a Monday morning call, is highly valued. • Curiosity and an ownership mindset are traits that will contribute to your success in this role. • Additional qualifications that would be beneficial include being bilingual and having experience in Criminal Defense, Inbound phone sales, or Intake for other law firms. Compensation: $100,000+ yearly

• Conduct sales consultations with potential clients in person, via video, and over the phone to secure new clients for the firm • Adhere to the firm's communication guidelines when interacting with Potential New Clients (PNCs) for optimal effectiveness • Present a comprehensive overview of the firm's services and exclusive offerings to clients • Maintain communication with PNCs who do not immediately engage the firm post consultation, nurturing the relationship for potential future collaboration • Implement established talking points, procedures, and processes to enhance success for both you and the PNC • Follow up through various channels like phone calls, emails, and videos with prospective clients who have consulted with the firm but have not yet committed • Keep meticulous records in the Customer Relationship Management (CRM) system • Facilitate the transition of clients to the legal team upon hiring • Collaborate closely with Attorneys, Legal Assistants, and Firm Leadership to establish and achieve objectives while ensuring adherence to firm protocols • Receive ongoing sales coaching and feedback aimed at enhancing performance and achieving excellence in your role

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