End User Support Technician

2 weeks ago

Baton Rouge, United States syscom usa Full time

SYSCOM, Inc. provides specialized information technology resources that possess the requisite skills and capabilities to deliver enterprise level solutions that help our client's achieve their objectives. At SYSCOM, we have a proven process that brings the best and brightest resources into our organization. Our teammates have excellent verbal and written communication skills as well as coordination and organization skills. The objective of our approach is to ensure a high level of customer satisfaction. We are seeking several motivated and adaptable End User Technical Support Analysts for an exciting contract.

Duration: approximately 1 year, 4 months+
Location: End User Support Technicians will work primarily on-site at various office buildings located in Baton Rouge Louisiana. Contractor personnel will also work at remote facilities outside of Baton Rouge, Louisiana but within the State of LA, locations could include the following cities: New Orleans, Hammond, Lafayette, Lake Charles, Alexandria, Shreveport, and Monroe.
End User Support Technician, with permission of the Project Manager, could also work remotely as needed.

The scope of the proposed services will include the following:

  • Responsible for basic field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
  • Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
  • Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.

Experience and expertise in the following areas are mandatory:
  • Customer Service Skills
  • Windows Imaging and Driver Management
  • User Profile analysis and migration

Experience and expertise in the following areas are desirable but not mandatory:
  • Active Directory Domain Services
  • Troubleshooting skills with basic hardware and software components
  • Experience in deployments with Microsoft System Center Configuration Manager
  • Desktop and Mobile Device imaging and user transition
  • Third party software to be migrated and handled on a case by case basis

Headquartered in Baltimore, Maryland, SYSCOM, Inc. is a US-based company whose mission is to create and deliver the right technology solutions, by teaming with our customers to understand their business needs and empower them to achieve their goals. Since 1982, SYSCOM, Inc. has been providing enterprise-wide solutions for a variety of private and public sector clients.

SYSCOM, Inc. is an equal opportunity employer.

SYSCOM, Inc.
www.syscom.com/career-opportunities

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