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Customer Account Specialist I

4 months ago

Hopkins, United States Michael Foods Full time
Business Unit Overview

Michael Foods, Inc. is a leader in the food processing and distribution industry with business in egg products, refrigerated grocery and potato products. We offer exciting job possibilities throughout our organization where you can enhance your career, sharpen your talents and make an impact. Join our company and be part of an innovative team that's First in Food .

Location Description

Hopkins, MN is home to our Michael Foods, Inc. corporate headquarters. Hopkins is located 7 miles west of Minneapolis, boasting natural surroundings in a suburban environment that also provides quick access to major travel ways and local restaurants that give our community a distinct character. Located in the Excelsior Crossing building where employees are provided with beautifully landscaped walking paths and water features creating an optimal environment for outdoor and walking meetings, along with the opportunity to take a relaxing walk or outdoor lunch before, within, or after your work day.

Responsibilities

POSITION SUMMARY

This position manages select operational components of several customers, acting as the point of contact for all service matters related to the customer. Responsible for three major facets of customer operational activity: order management, service issue resolution, and accounts receivable issue resolution. Position works closely with Sales, Supply Chain, and customer personnel to ensure accuracy and ease of transactions, while continually improving process efficiency.

DUTIES AND RESPONSIBILITIES:

Order Processing:
  • Receive and process customer orders, ensuring that orders filed meet MFI policies relating to order guidelines (order lead time, weight/space requirements).
  • Communicate all discrepancies to customer buyer/category manager and resolve accordingly.
  • Manage customer concerns, sample requests, monitor customer buying habits and communicate any major changes to customer and sales.
Service Issues:
  • Manage service issues on a regular basis.
  • Must quickly identify the source of a problem, gather and analyze information related to the issue, and devise a solution that best meets both MFI's and the customer's needs. Coordination across MFI divisions may be required. Involved parties might include; Warehousing, Sales, Inventory Planning, Transportation, Marketing, Credit, and customers.
  • Present proposals to sales and customers. Maintain a proactive approach to doing business with customers by evaluating results and adjusting plans as needed to reach objectives.
  • Manage customer concerns, sample requests, monitor customer buying habits and communicate any major changes to customer and sales.
  • Manage allocation of product for customers and Sales during severe service issues. Monitor and evaluate orders to ensure that MFI maintains service levels without exceeding allocation numbers.
Accounts Receivable:
  • Support in resolution of service-related AR.
  • Maintain awareness & accurately document all order-related issues which may result in service AR discrepancies.
Other
  • Work closely with customer service, customer buyer, customer and MFI supply chain, and sales to ensure consistent communication and resolution of issues.
  • Communicate problems or concerns to managers on an as-needed basis with recommendations on how to resolve.
  • Other duties as assigned
Qualifications

EDUCATION AND EXPERIENCE REQUIRED:
  • Bachelor's degree preferred or equivalent work experience.
  • Experience in inventory management and B2B customer service preferred.
  • Computer proficiency - SAP and Microsoft Office, experience with Excel preferred.
  • Strong communication skills, ability to think proactively and to make decisions independently and able to work with little or no supervision.
  • Ability to manage multiple responsibilities and demands in a fast-paced, time-sensitive work environment.
  • Comfortable with and able to manage conflict.
  • Strong problem-solving skills and commitment to superior service delivery.
  • Strong teamwork skills including cross functional collaboration with the ability to develop/sustain long-term business relationships.
  • Ability to leverage Continuous Improvement to identify and execute process improvement opportunities.