ServiceNow Platform Administrator

1 month ago

Pasco, United States Top Secret Clearance Jobs Full time

About the job ServiceNow Platform Administrator
Top Secret Clearance Jobs is dedicated to helping those with the most exclusive security clearance find their next career opportunity and get interviews within 48 hours.

Tyto is searching for a ServiceNow Platform Administrator to support a complex, multi-year contract to modernize an U.S. Government agency's IT Service Management (ITSM) in support of Service Desk and Network Operating Center operations.

Responsibilities:

  • Lead activities related to an on-premises instance of ServiceNow Software Platform
  • Be part of a scaled Agile Framework team to manage multiple concurrent project and modules related to an ITSM environment using ServiceNow.
  • Seamlessly integrate multiple ITIL projects using ServiceNow
  • Develop and continuously improve ITIL processes leveraging ServiceNow.
  • Foster positive collaboration culture between Government/business leaders, internal and external stakeholders to achieve the desired end objectives.
Requirements:
  • ServiceNow Administrator certification
  • Minimum of 5 years in ITIL management experience (ITIL certification is a plus but not required) implementing ITSM processes and standards in a government environment.
  • Proven track record of delivering IT strategies that aligned with the organizational leadership goals.
  • Experience managing direct reports and matrixed organizations.
  • Strong analytical skills and be able to propose strategic improvements.
  • Excellent communication skills for creating buy-ins, providing progress reports, and articulating post-mortem reports.
Security Clearance Required:
  • Active DoD Top Secret clearance or ability to obtain Secret clearance
Travel Required:
  • On-prem required and occasional travel as needed up to 20% of the time,
Potential for Telework:
  • Not initially but % of telework is being considered for future


Equal Opportunity Employer: Disability/Veteran

About Tyto Athene

Tyto is an IT services and solutions company that provides mission-focused digital transformation to enhance the client experience and enable them to achieve desired outcomes. Tyto's services and solutions embody its domain expertise in four major Technology domains: Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT. Tyto offers a broad range of service delivery models including design/install projects, Managed Services, and 'As-a-Service'. With over fifty years of experience, Tyto supports Defense, Intelligence, Space, National Security, Civilian, Health and Public Safety clients across the United States and around the globe.

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