Cloud-Based Service Desk Engineer

3 weeks ago


Pasco, Washington, United States Top Secret Clearance Jobs Full time

About Us:

At Top Secret Clearance Jobs, we are dedicated to helping those with the most exclusive security clearance find their next career opportunity. We are seeking a highly skilled ServiceNow Platform Administrator to support a complex, multi-year contract for an U.S. Government agency's IT Service Management (ITSM) modernization project.

The ideal candidate will have a proven track record of delivering IT strategies aligned with organizational leadership goals, with extensive experience in ITIL management. They will also possess excellent analytical skills, with the ability to propose strategic improvements and communicate effectively with stakeholders.

Responsibilities:

  • Develop and continuously improve ITIL processes leveraging ServiceNow
  • Manage multiple concurrent projects and modules within an ITSM environment
  • Lead activities related to an on-premises instance of ServiceNow Software Platform
  • Integrate multiple ITIL projects using ServiceNow

Security Clearance: Active DoD Top Secret clearance or ability to obtain Secret clearance required.



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