Customer Success Specialist

1 month ago

Ann Arbor, United States NSF Full time
Job Description

NSF is seeking to add a Customer Success Specialist to its growing team. In this role, you will be responsible for reviewing, triaging, routing, and answering inquiries received across all communication channels at NSF. Your role will include providing accurate and timely responses via phone, email or chat to general, non-technical inquiries and appropriately documenting and routing sales leads. As well as documenting all interactions in ticketing system (ServiceNow) & reporting on the information collected in ServiceNow to the various stakeholders within the business. Ultimately ensuring that the entire lifecycle of an interaction is completed accordingly to SLAs.

Responsibilities

  • Answering inquiries originating from a variety of communication channels across NSF, primarily via phone, email and chat
  • Providing accurate and timely information to customers and routing tickets that require technical expertise to Subject Matter Experts
  • Escalating tickets when necessary
  • Reporting on data collected in ServiceNow and identifying trends
#LI-DNI

Qualifications
  • Associate Degree
  • 2+ years' experience in customer service roles, quality assurance, complaints management
  • Experience providing customer support on the phone and in writing (chat, email)
  • Interest in data / data systems, identifying trends
  • Experience with ServiceNow
  • Experience with process improvements and development of SOPs
  • Excellent interpersonal and communication skills
  • Attentiveness and patience
  • Strong time management skills
  • Strong attention to detail and excellent problem-solving skills.
  • Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
  • Ability to review and report on data, identifying trends and share across the organization
  • Comfortable with computers, able to learn new software platforms
  • Friendly, attentive and proactive in engaging with consumers and clients
  • Excellent communication skills
Preferred Qualifications
  • Bachelor Degree
  • Bilingual: English & Spanish

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF Employee by a third-party agency without a valid written & signed search agreement, will become sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

About Us

NSF is a growing global public health and safety organization. Our mission is to protect and improve human and planet health by enabling safe food, clean water and life-enhancing health technologies and products for millions of people around the world. We do so by developing standards, testing, auditing, certifying, and providing advisory services to clients in the food, water, health sciences and consumer industries.

Our nearly 3,000 employees provide services in over 180 countries through many of our global offices, at our 35,000 client sites, from home offices and in state-of-the-art laboratories. We're growing fast and expanding into new areas such as sustainability and digital. And that's where you come in. Come join a team that makes a difference in the world.

More information about NSF can be found at nsf.org

One of our core values is We Are One NSF. This means that while we're one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

  • Customer Success Specialist

    2 weeks ago

    Ann Arbor, Michigan, United States NSF Full time

    Job Description NSF is seeking to add a Customer Success Specialist to its growing team. In this role, you will be responsible for reviewing, triaging, routing, and answering inquiries received across all communication channels at NSF. Your role will include providing accurate and timely responses via phone, email or chat to general, non-technical inquiries...

  • Customer Success Manager

    1 month ago

    Ann Arbor, United States Sage Solutions Group Full time

    Job DescriptionJob DescriptionCUSTOMER SUCCESS MANAGER – ANN ARBOR – IN-PERSONJob SummaryShar Music is currently looking for a Customer Success Manager. The Customer Success Manager is responsible for overseeing the team of Customer Success Professionals, ensuring exceptional customer satisfaction, and driving customer success initiatives. The ideal...

  • Customer Success Manager

    4 weeks ago

    Ann Arbor, United States Sage Solutions Group Full time

    Job DescriptionJob DescriptionCUSTOMER SUCCESS MANAGER – ANN ARBOR – IN-PERSONJob SummaryShar Music is currently looking for a Customer Success Manager. The Customer Success Manager is responsible for overseeing the team of Customer Success Professionals, ensuring exceptional customer satisfaction, and driving customer success initiatives. The ideal...

  • Customer Success Manager

    2 weeks ago

    Ann Arbor, Michigan, United States Sage Solutions Group Full time

    CUSTOMER SUCCESS MANAGER - ANN ARBOR - IN-PERSON Job Summary Shar Music is currently looking for a Customer Success Manager. The Customer Success Manager is responsible for overseeing the team of Customer Success Professionals, ensuring exceptional customer satisfaction, and driving customer success initiatives. The ideal candidate will be successful by...

  • Customer Success Supervisor

    1 week ago

    Ann Arbor, United States Sage Solutions Group Full time

    Job DescriptionJob DescriptionCUSTOMER SUCCESS SUPERVISOR – ANN ARBOR – IN-PERSONJob SummaryShar Music is currently looking for a Customer Success Supervisor. The Customer Success Supervisor is responsible for overseeing the team of Customer Success Professionals, ensuring exceptional customer satisfaction, and driving customer success initiatives. The...

  • Customer Success Manager

    1 month ago

    Ann Arbor, United States Clarivate Full time

    Clarivate is seeking a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. The Customer Success Manager will be involved in ensuring Clarivate services deliver on what is promised, ensuring that customers fully utilize the services and achieve Return on Investment, as well providing optimal customer experience. The...

  • Customer Success Manager

    4 weeks ago

    Ann Arbor, United States Clarivate Full time

    Clarivate is seeking a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. The Customer Success Manager will be involved in ensuring Clarivate services deliver on what is promised, ensuring that customers fully utilize the services and achieve Return on Investment, as well providing optimal customer experience. The...

  • Customer Success Professional

    2 weeks ago

    Ann Arbor, United States Sage Solutions Group Full time

    CUSTOMER SUCCESS PROFESSIONAL- ANN ARBOR - IN-PERSON Job Summary Our client is looking for a customer success professional. A successful candidate will not only love music but is also dedicated to ensuring an exceptional experience for our customers, from their first inquiry to post-purchase support. As our Customer Success Professional, you'll be the...

  • Customer Success Professional

    1 month ago

    Ann Arbor, United States Sage Solutions Group Full time

    Job DescriptionJob DescriptionCUSTOMER SUCCESS PROFESSIONAL– ANN ARBOR – IN-PERSONJob SummaryOur client is looking for a customer success professional. A successful candidate will not only love music but is also dedicated to ensuring an exceptional experience for our customers, from their first inquiry to post-purchase support. As our Customer Success...

  • Customer Success Professional

    4 weeks ago

    Ann Arbor, United States Sage Solutions Group Full time

    Job DescriptionJob DescriptionCUSTOMER SUCCESS PROFESSIONAL– ANN ARBOR – IN-PERSONJob SummaryOur client is looking for a customer success professional. A successful candidate will not only love music but is also dedicated to ensuring an exceptional experience for our customers, from their first inquiry to post-purchase support. As our Customer Success...

  • Customer Success Internship

    2 weeks ago

    Ann Arbor, Michigan, United States Thomson Reuters Full time

    Job Description We are seeking a summer intern who will work closely with our Customer Success team to provide data-driven insights and analysis to help improve our customer experience. This position will be responsible for analyzing customer data, identifying trends and patterns, and providing actionable recommendations to improve our customer success...

  • Customer Experience Specialist

    7 days ago

    Ann Arbor, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Relations Specialist

    2 months ago

    Ann Arbor, United States ApiTech Full time

    ** Customer Relations Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO03603 Showing 1 location **Job Details** **Description** The Customer Relations Specialist will be responsible to provide and nurture customer relations activities between customer and company, sales, sales representatives, operations and engineering by...

  • Customer Relations Specialist

    4 weeks ago

    Ann Arbor, United States ApiTech Full time

    ** Customer Relations Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO03603 Showing 1 location **Job Details** **Description** The Customer Relations Specialist will be responsible to provide and nurture customer relations activities between customer and company, sales, sales representatives, operations and engineering by...

  • Customer Service Specialist

    2 weeks ago

    Ann Arbor, Michigan, United States ApiTech Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO03603 Showing 1 location **Job Details** **Description** The Customer Relations Specialist will be responsible to provide and nurture customer relations activities between customer and company, sales, sales representatives, operations and engineering by...

  • Customer Relations Specialist

    2 weeks ago

    Ann Arbor, United States ApiTech Full time

    ** Customer Relations Specialist** Job Category: Customer Service Requisition Number: CUSTO03603 Showing 1 location Job Details Description The Customer Relations Specialist will be responsible to provide and nurture customer relations activities between customer and company, sales, sales representatives, operations and engineering by processing...

  • Customer Experience Specialist

    7 days ago

    Ann Arbor, United States British Swim School Full time

    Customer Experience Specialist Part Time Ann Arbor Benefits: + Free uniforms + Opportunity for advancement + Training & development A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure survival of the littlest. Compensation and Benefits (dependent on the...

  • Store Representative

    4 weeks ago

    Ann Arbor, United States Serv-U-Success Full time

    - Base Pay $15 - $20/hr - Full Time Days 8 am-4:30 pm must work weekends or Nights 10 pm-6:30 am-Sunday-Thursday - Weekday and Weekend availability Do you have experience working as a reset merchandiser? Are you able to work both independently and in a team? If so, the Store Representative position at Serv-U-Success may be the right job for you. Teamwork and...

  • Store Representative

    1 month ago

    Ann Arbor, United States Serv-U-Success Full time

    - Base Pay $15 - $20/hr - Full Time Days 8 am-4:30 pm must work weekends or Nights 10 pm-6:30 am-Sunday-Thursday - Weekday and Weekend availability Do you have experience working as a reset merchandiser? Are you able to work both independently and in a team? If so, the Store Representative position at Serv-U-Success may be the right job for you. Teamwork and...

  • Customer Service Representative

    3 weeks ago

    Ann Arbor, United States Express Employment Professionals Defunct Full time

    Greeting and checking in/out customers.Scheduling appointments for customersCollecting deductible paymentsInsuring proper insurance verification for billing and paymentAssisting with invoicing for parts, work orders.TRANSITIONING TO AR SPECIALIST 08/2023 * Start training in 6/2023 for the role * 1. Daily receivables: posting payments and deposits 2....