Salesforce Administrator

Who we are:

EMC (Energy Management Collaborative, LLC) provides leading-edge LED Lighting + Technology conversion systems and service solutions to a broad range of multinational retail, commercial, industrial and specialized customers. Since 2003, the company has used its total project management approach, EnergyMAXX®, to successfully implement thousands of lighting upgrade projects, saving clients across industries billions of kilowatt-hours of energy. EMC has since expanded beyond lighting into smart buildings and IoT devices, system integration, custom product development, energy analytics and disinfection technologies.

EMC is looking for a self-starter who is driven to learn and take on new challenges. Ideal candidates share our company values of Always Go the Extra Mile, Teamwork, Continuously Improve and Drive Change and Take Initiative.

Job Summary:

The Salesforce Administrator responsibilities will include elements of day-to-day end user support within Salesforce, Salesforce administration tasks, as well as other duties which relate to the job functions described herein. Main contacts will be with end-user staff, colleagues, various vendors, and customers (as needed).

Essential Job Functions:

• Be a go-to person for the Salesforce platform.
• Mentor junior team member.
• Responds to "helpdesk" requests, relating to Salesforce.
• Manage user creation, profile, and access privileges for new users.
• Partner with other business and technical teams to understand business needs and translate them into capability/platform roadmaps and work toward realizing the roadmaps.
• Provide day-to-day end-user support (including system configuration, complex formulas, and system maintenance) and assist users with proactive best practices to enhance and increase their knowledge of Salesforce.
• Focus on providing an improved data integrity and staff/customer user experience.
• Manage daily administration of multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts, access privileges, and validations.
• Works with co-workers and supervisors on technical issues, while maintaining/managing company confidentiality and security of all information systems.
• Create custom objects, fields, formulas, validation rules, flows, lead routing rules, and approval processes within Salesforce.
• Partner with management, marketing staff, and end-users to create and manage complex workflow rules, data validation, and triggers.
• Work closely with various teams (Management, Marketing, etc.) to define and implement elegant, scalable, and sustainable technical solutions using the Salesforce technologies.
• Stay current on Salesforce integration tools, best practices, releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange.
• Prioritize, plan, and execute special projects as needed - including reporting, data clean-up, SFDC modifications, managing and setting up users, profiles, roles/hierarchy, security settings, object customization, fields, record types, page layouts, validations, etc.
• Partner with other group(s) to identify potential training needs of all EMC Staff and
• Create and maintain documentation on processes, policies, application configuration, controls and training/help related materials for users as database applications are developed.
• Help maintain accuracy of all data within the Salesforce system(s).
• Assist with the development and creation of customized reports and dashboards.
• Perform other duties as assigned.

Skills and Abilities:

• Excellent communication skills, written and verbal.
• Intellectually curious and self-motivated learner.
• Data and detail-orientated, high degree of accuracy.
• Strong conflict resolution and problem-solving skills.
• Capable of managing multiple tasks; demonstrated ability to successfully meet project timelines and goals in a fast paced, changing environment.

Education:

• 4-year bachelor's degree in Computer Science, Information Technology, or related field.

Experience Required:

• 4-7 years of systems experience supporting sales, service, planning, and analytics.
• Knowledge about Salesforce applications.

Experience Preferred/Other Qualifications:

• Salesforce Admin certification.
• Experience with TaskRay (Salesforce app for project management).

Physical Job Requirements and Working Conditions:

• The employee must occasionally lift or move office products and supplies, up to 20 pounds.

EMC is an Equal Opportunity Employer- Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran.

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