Entry Level IT Technician

5 months ago

Roselle, United States Universal Corporation Full time

Job Type

Full-time

Description

Excellent opportunity for a highly motivated individual with a solid background in IT/Computers. The IT Technician will install/maintain computer systems and networks and also train users of the systems to make efficient use of the IT infrastructure. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. Working with application solution providers to help drive issue resolution.

Universal Metro Asian Services is a Not-For-Profit organization that aims to serve immigrant populations of India, Pakistan, Bangladesh, the Middle East, Latin America and Europe.

UMAS is a small, family run organization. The perceptive employee would need to have experience with that or have experience wearing multiple hats. In addition, perceptive employee should be able to work autonomously, be a self-starter, and have initiative and lots of follow through.

Roles and Responsibilities

  • Set up hardware and software systems as well as necessary peripheral devices (routers, printers etc.)
  • Maintain, configure & repair equipment (Hardware, Software, routers, printers etc.)
  • Provide training and guidance to users on how to operate new software and computer equipment
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Offering technical support on-site, remotely or via phone or email
  • Install and configure appropriate software and functions according to specifications
  • Catalog/record issues identified in the IT ticketing system
  • Data entry and verification as required
Requirements

Basic Qualifications

Qualifications include:
  • Education: Associate, Bachelor, or Equivalent in a related field
  • Experience: 1-2 years in IT related experience
  • Thorough knowledge of computer systems and IT components
  • Excellent diagnostic and problem-solving skills
  • Good knowledge of PBX / VoIP-based phone systems, Access Control, Security, Surveillance systems, etc.
  • Advanced expertise in Web Bases application platform's common features and work methodology. (eg. Online Training portal, Access Control System, VoIP Portal etc).
  • Proficient in Microsoft Office 365 Products (Outlook, SharePoint OneDrive, Word, PowerPoint, Excel, etc.)
  • Proficient in Adobe CC (Adobe Reader, Adobe Acrobat Pro, Creative Cloud basic feature)
  • Excellent communication skills, including oral, written and presentation
  • Self-motivated, creative, flexible and results-driven
  • Ability to be a productive team member/player
Additional qualifications include:
  • Being fluent in Hindi/Urdu or Gujarati is preferred
  • Experience with Electronic Visit Verification (EVV)
  • Familiarity with IT support/ticket system, Web-based application


Salary Description

49,920

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