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Onsite Desktop Technician

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Cleveland, United States MCPc Holdings, Inc. Full time

MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPC has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPC has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPC also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock. Core Values Principle Understanding our client’s needs by applying the appropriate people, process, and technology to achieve the desired outcomes Quality Tailoring our services to each client’s individual circumstances by maintaining rigorous quality control that is accountable and predictable Respect We welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do. Advancement MCPc offers employees ample opportunities to enhance their skills and grow as people. In 2022, 67 Associates received promotions which is 20% of our workforce Innovation MCPc Pioneers new approaches to technology management by measuring and quantifying the value of our services. Community commitment We engage with organizations that address educational, cultural, and social needs. We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve. Benefits & Appreciation 401k matching and ROTH option Company sponsored events (picnics, cookouts, and volunteering opportunities) Competitive Medical, Dental and Vision package Company paid Holidays and Paid Time Off Career paths and advancement ​​​​​​The Desktop Support Technician will provide an excellent level of customer service and network troubleshooting with all users, be proactive in PC compliance, follow all IT procedures, and policies, and assist users with system hardware and software navigation. Responsibilities include: Proactive in PC compliance (includes SCCM client updates, Windows Updates/Patches, and Asset management via MS Access (DSG INV) + ServiceNow. Use of tools like SCCM and Active Directory for PC Compliance and customer support Image and Configure user workstations from start to finish with customer experience in mind. (Computer upgrades, Loaner devices, & New hire deployments) Provide Onsite/Remote Windows & MacOS client and software troubleshooting. (SCCM RC client + TeamViewer – remote support tools) Coordinate with vendors to solve technical issues, or user equipment/software purchases. Monitor Desktop Support ticket queue and resolve issues based on Priority using ISD (current ticket queue) + ServiceNow (near future) Provide updates to users on ticket status and keep rest of Desktop team updated on resolutions Use Microsoft Outlook, Teams, and other communication channels via text or voice to work with users for issue resolution Qualifications: 2 years of experience supporting end users in an enterprise environment. CompTIA A+ and/or Microsoft Certification(s) strongly preferred Excellent Communication skills, both verbal and in written. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.