IT Help Desk

4 weeks ago


Cleveland, United States NetOps Consulting LLC Full time
Job DescriptionJob Description

We have 1st Shift positions open currently in Chesterland, OH

Pay will be commensurate with qualifications and experience.

These are onsite positions - No full-time remote option

NetOps Tier 1 Technician (T1) - On-site

Description:

The NetOps Tier 1 Technician (T1) position is a resource that will be dedicated onsite to our K12 customer and working an eight-hour shift to provide an array of IT support outlined in the following responsibilities sections.

 

Responsibilities:

· Respond to helpdesk calls from staff and faculty

· Provide status updates on helpdesk tickets

· Oversee helpdesk intake queue and respond to helpdesk requests

· Leverage an array of support tools to remotely troubleshoot and fix issues

· Effective document issues and their resolutions for helpdesk tickets

· Assist with technical support needs for onsite assets to include: PC’s, Servers, Networking Gear (WAPs, Switches, etc.), tablets, Chromebooks, laptops, mobile phones, printers, interactive displays, projectors, and peripheral hardware

· Follow policies and procedures specific to onsite clients and NetOps Consulting

· Follow the direction of NetOps management to complete other tasks related IT infrastructure

· Manage personal Ticket Queue, schedule, and communications to clients

· Effective document issues and their resolutions for helpdesk tickets

· Additional duties as assigned

 

Minimum Qualifications:

· Previous IT experience in K12 school environments a plus

· Possess a passion for technology and learning

· COMPTIA A+, Net+, Security+ entry level certifications are preferred to start or must be obtained as part of Tier 1

· Additional Microsoft entry-level certifications - MTA: Microsoft Technology Associate

· Possess strong problem-solving skills

· Fundamental understanding of network and computer concepts

· Must be an effective communicator with both verbal and written interactions

· Be a self-starter

 

Preferred Qualifications:

· Associate degree or other formal education in IT

· IT related certification

· Previous experience in IT

 

 



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