Member Service Officer I

3 weeks ago

Vancouver, United States iQ Credit Union Full time

Job Details Job Location Vancouver Mall - Vancouver, WA Position Type Full Time Salary Range $20.46 - $27.62 Hourly Job Category Banking Description Be part of something uniQue iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you'll find a healthy work-life balance, great benefits, an unwavering commitment to our members and the communities we serve, and a positive environment that empowers you to grow personally and professionally. We love where we work and we know you will, too The Member Service Officer I provides exceptional service in lending and account relationships. Acts as a resource to members, educating them on products and services which will improve their financial wellbeing. Essential Duties: Maintain an excellent knowledge of the features and benefits of Credit Union services and of selling skills. Successfully cross-sell Credit Union services. Meet established performance objectives in member service and operations. Actively participate in branch activities and weekly sales meetings to achieve service and sales goals. Work closely with team members to ensure a positive team environment and overall member experience. Actively participate in monthly coaching to leverage talents and development opportunities. Commit to and successfully execute on agreed upon action plans with management. Actively support our service and sales environment within the branch based on our Vision, Mission and Operating Principles of the Credit Union and our Retail Service Level Agreement. Use skillful interview techniques in order to determine member needs and wants and successfully close sales. Utilize the Credit Unions Member Management system to build and maintain a personal Book of Business (BOB). Develop new managed relationship members using Member Onboarding strategy. Build and maintain Book of Business through regular contact. Use established relationships to determine services or special promotions specifically benefitting members included in BOB. Maintain a thorough knowledge of Credit Union products and services, including eligibility for members, types of accounts available (savings, checking, loans and other financial services); all current rates; calculation of dividends and interest, insurance coverage available, payroll deduction and other deposit and payment plans. Follow up with all referral opportunities via phone and written communication. Initiate daily quality assurance/sales calls to build relationships with members and increase use of Credit Union services. Accept and accurately process account and loan requests in accordance with established Credit Union guidelines. Demonstrate integrity in lending and account documentation. Assist members with any questions or problems with their accounts including any research and, if necessary, correction of any errors. Promptly and efficiently handle direct, phone, or written inquiries or requests from members or other staff. Process deposits, withdrawals, loan payments and transfers received over the counter, through the mail, in night drop and by telephone. Organize work in order to give prompt attention to member requests. Hold appropriate license/s to offer products and services offered. Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations. Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document. This position is subject to the SAFE Act Registration Requirements You must register and remain in good standing with the Federal Registry S

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