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IT Support Specialist II

2 months ago


Cincinnati, United States VARtek Full time

Job Type

Full-time

Description

Vartek Position Description

Position IT Support Specialist II

Reports to EdTech Leader (or equivalent team lead)

FSLA Full time, non-exempt

Position Summary

To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students.

Essential Functions

  • Provide on-site desktop and mobile devices support to teachers, administrators and students-including assistance with the use of hardware, software, and cloud-based applications.
  • Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
  • Document break/fix activities in the online ticketing system.
  • Provide excellent customer service.
  • Attend school board meetings, as required.
  • Perform other duties as assigned.
Education/Experience
  • Associate's degree; bachelor's degree preferred
  • 1-3 years experience
Certifications
  • A+ certification preferred
  • Valid driver's license; must adhere to company driving policy
Requirements

Physical Requirements
  • Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds
Work Schedule
  • 12 months, Monday-Friday
  • Varies with client hours; normally one hour prior to start of school day until one hour after end of school day


Salary Description

$20-$22