Business Analyst 3

Job Description
1. Experience and Skills Required-

The Nevada Secretary of State's Office is seeking a Business Process Analyst (BPA) to join the Orion Program supporting several Project Initiatives to streamline/modernize/improve the customer and internal user experience for the State's Online Business Licensing Management services. The BPA will create technical documents, explain complex information in a clear and concise manner in support of requirements gathering and the various phases of development and testing as related to the successful implementation for our project efforts within the Orion Portfolio.

The BPA will be required to participate in program meetings, as required for successful completion of the responsibilities outlined below. The BPA will work cohesively, communicate and coordinate with other program stakeholders for the successful implementation of the portfolio initiatives and completion of the duties outlined below.

Provide BPA skills:
• The Business Process analyst must be able to straddle the IT and business domains and communicate (or broker communications) between each side. This person is a hands-on worker who will drive the creation of process models (primarily conceptual/logical level models).
• The BPA practice is used to identify and articulate the need for change in how organizations work and to assist with the facilitation of that change. BPAs work across all levels of an organization and may be involved in everything from supporting the facilitation of strategy definition, supporting discussions regarding enterprise architecture, assisting with the definition of the goals and requirements for projects and supporting continuous improvement in its technology and processes.

Provide expertise to support the assigned projects within the Orion portfolio. To do this successfully, the selected resources will be comfortable performing the following duties:
• Enable an environment where collaboration is effective and focused on delivering impactful business results.
• Work closely with both technical team members and client stakeholders or varying levels to serve as a "trusted advisor" and can be a key-point of contact for stakeholders to ensure success.
• Interface between the software vendor(s), Orion Team and internal State Agencies involved in the Orion portfolio program.
• Interface with the Product Owner team(s) to manage and prioritize their product backlogs of bugs and enhancements.
• Establishment of product Enhancement requests following established procedures including coordinating SMEs and Product Owners, elicitation of requirements, submission of tickets to the vendor or TFS/DevOps tool (depending on the system platform), engagement w/vendor on analysis, acceptance signoff and then placement onto the product backlog for future prioritization and grooming.
• Ability to perform Operational Needs assessments to help us get from our current state to our desired state, as it pertains to the Orion key result of improving the user experience across the State's Online Business Licensing Management services[DT1] [PD2] . The assessment should be easily understood by an audience from any level of the business and provide strengths and identify areas for improvement.
• Communication: Not only verbal and written, but the ability to demonstrate Active listening skills to hear and understand the total message which is being shared, processing verbal and nonverbal cues and working to truly understand what the person talking to you is trying to communicate, asking clarifying questions to align on understanding and actionable next steps.
• Critical thinking - ability to make informed decisions by evaluating several different sources of information objectively.
• Problem-solving - ability to see the problem and implement a process that reduces or removes obstacles that are preventing you or others from accomplishing operational and strategic business goals.
• Negotiation - facilitate discussions where two or more parties with different needs and goals discuss an issue to find a mutually acceptable solution.
• Attention to detail - some details are obtained through active observation, while observing a current process and asking questions to get clarification on the actions taken. This will help determine how a business process will be impacted (positively or negatively) by a proposed change.
• Teamwork - Effectively work with Secretary of State departmental teams, vendor(s) and any party of the Orion portfolio effort. Seek to understand, respect all input, share transparently and always assume positive intent from team members sharing their perspective/viewpoint. The team's success is the top-priority, and all members need to support each other to drive success for the direct team and overall Orion Portfolio success.
• Highly skilled at writing procedures and building functional diagram flows (IT[PD3] [DT4] utilizes the Functional Actor methodology, and the Orion program team will do the same, experience in this area is preferred).
• Procedures should be easily understood by all audiences and allow users to complete the tasks without prior training. Procedures will be used as a guide for the Test Case development.
• Test Case development, clearly defined and easy to follow.
• Coordinate UAT once the Release Manager has notified the BPA that the bugs/enhancements are ready for testing.
• Demonstrate the updated fixes to the Product Owner or their designated representative to obtain Approval to move the code to Production, once UAT has been successfully performed. Any additional requests identified during the testing/approval process shall be logged as new PBI items.
• Release Note development - Use the list of items (TFS Tickets Bugs/Enhancements) delivered from our vendors or IT team and create Release notes for our stakeholders (Business Teams, IT and Executive Leadership). Include the Benefit being delivered within the new release to our end-users and external customers and demonstrate, where applicable, when the bugs in the new release tie back to our guiding Orion Principles: Logical and efficient process flow, Fix the backlog of bugs at an accelerated pace and implement new features to make it a much better product for the customer, Providing enhanced customer service and reducing the demand on state employees, Improve state and customer security and Increase State revenue. When new functionality is introduced that updates the User Interface (screen changes or process changes) create videos using MS Teams/Stream to demonstrate the new functionality, in action.

Requirements

3. Qualifications
• Bachelor's degree, first degree, or equivalent experience in Technical Communications.
• Minimum 2 years, documented experience in business process analysis, software development and/or testing.
• Communicates clearly in English, both verbally and in writing, with project team members and stakeholders
• Excellent written and verbal skills.
• Demonstrated can-do attitude.
• Ability to resolve problems with minimal management assistance; escalates appropriately.
• Flexibility to adapt to changing priorities. Moves quickly to address unexpected problems or opportunities.
• Strong attention to detail.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• Demonstrated capacity for self-directed learning is required. Able to be flexible and adapt to change.

To qualify, applicants must be legally authorized to work in the United States.

1. Frequency of Status Reports: Assist the Project Manager with the development of the project team's weekly status report by sharing key achievements for the week and key-updates on planned activities that impact our in-flight efforts in the next few weeks.

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