Remote Contact Center Coach
3 months ago
The 700 Club Prayer Center
The Christian Broadcasting Network (CBN) is seeking a Coach for a 24/7 contact center that serves inbound, outbound, digital, and email channels through teams that are on-site, remote, and international. Will motivate a team of agents, individually and collectively, to accomplish the mission of the CBN Prayer Center. Minister with spiritual maturity while remaining committed to excellence, innovation, and integrity. Support in real-time agent delivery of excellent customer experience, one interaction at a time.
The work schedule for this position is Monday through Friday 3:00PM to 12:00 midnight with flexibility to work some weekend hours as needed.
The successful candidate will have the following qualifications:
- Strong working knowledge of a contact center environment (2 - 3 years of contact center or supervisory experience preferred)
- Excellent leadership skills with ability to manage, motivate, and mentor a team to deliver excellent results in a call center environment
- Strong ability to analyze and interpret performance data
- Excellent presentation, customer service, verbal and written communication skills
- Strong ability to solve conflicts tactfully while maintaining confidentiality
- Strong computer skills including use of multiple operating systems, with ability to learn new software and platforms. Experience with Office365 preferred
- Strong problem solving and decision-making skills
- Excellent time management and organizational skills with attention to detail
- Strong ability to prioritize and meet goals
- Strong ability to positively and efficiently manage change in an unpredictable and fast paced environment
- Strong ability to work independently and collaborate in a team environment
- Excellent interpersonal skills and ability to establish rapport with CBN staff and general public
- Strong ability to effectively communicate using multiple communication channels
- Strong ability to maintain consistent punctuality and attendance
- Strong ability to solve conflicts in a cordial manner
- Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
- Strong knowledge of biblical principles and ability to spiritually lead a team
- Flexible with ability to work well under pressure and consistently meet deadlines
- Ability to maintain a home office environment conducive to confidentiality
- Must reside in Virginia, Florida, Georgia, Alabama, Oklahoma, Kansas, Tennessee, Texas, North Carolina, or South Carolina
CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through mass communication, digital media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and full benefits package. If you meet the listed qualifications and are in agreement with CBN’s mission and purpose, please click apply or visit our CBN Job Board at www.cbn.com.
We are unable to give full consideration to resumes without applications.
We have other current jobs related to this field that you can find below
-
Dallas, United States Federal Home Loan Mortgage Corporation Full timeThe primary responsibility for the Customer Support Contact Center Senior role is to provide excellent customer service to support Freddie Macs Loan Product Advisor, mortgage products and technology offerings. The individual must have a customer cen Underwriting, Senior, Support, Customer Experience, Technical Support, Remote
-
Contact Center Specialist
3 months ago
Dallas, United States Baylor Scott & White Health Full timeJOB SUMMARY The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or service requests. This may include, but is not limited to, technical help, answering questions, registering new patients, scheduling healthcare appointments,...
-
Contact Center Specialist
2 months ago
Dallas, United States Baylor Scott & White Health Full timeJOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or service requests. This may include, but is not limited to, technical help, answering questions, registering new patients, scheduling healthcare appointments,...
-
Contact Center Agent
2 months ago
Dallas, United States Resource One Credit Union Full timeCALLING ALL FUTURE RESOURCE ONE TEAM MEMBERS: Are you a solutions oriented individual committed to providing outstanding member service? Are you ready to display your caring, compassionate and enthusiastic side to the members that we serve and ensure that all of their questions and concerns are answered in a prompt, courteous and professional manner? Are...
-
Remote Program Manager
18 hours ago
Dallas, United States Valor Healthcare, Inc. Full timeJob DescriptionJob DescriptionDescription:Valor Healthcare is looking for a call center program manager to join our proposal team for a government contract to support the Global Nurse Advice Line (NAL) which is a service to Military Health System (MHS) eligible beneficiaries.Position SummaryThe Global NAL will provide access to telehealth registered nurses...
-
Outbound Call Center Rep
4 months ago
Dallas, United States Signify Health Full timeAt Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference. As part of the Signify Healths Member Engagement team, you will contact members of v Call Center, Remote, Health, Technology, Healthcare
-
Dallas, United States Valor Healthcare, Inc. Full timeJob DescriptionJob DescriptionDescription:Valor Healthcare is looking for a call center program manager to join our proposal team for a government contract to support the Global Nurse Advice Line (NAL) which is a service to Military Health System (MHS) eligible beneficiaries.Position SummaryThe Global NAL will provide access to telehealth registered nurses...
-
Dallas, United States Valor Healthcare, Inc. Full timeJob DescriptionJob DescriptionDescription:Valor Healthcare is looking for a call center program manager to join our proposal team for a government contract to support the Global Nurse Advice Line (NAL) which is a service to Military Health System (MHS) eligible beneficiaries.Position SummaryThe Global NAL will provide access to telehealth registered nurses...
-
Remote Call Center Supervisor
3 weeks ago
Dallas, United States Omaha Steaks Full timeLove what you do.Omaha Steaks employees work every day to deliver experiences that bring families and friends together, across the country. We’re proud to sell world-famous steaks and a menu of outstanding, wholesome products. The work is worthy of our name and the exceptional customer experience makes a lasting impression.Big brand, small company.Your...
-
Customer Contact Tech
1 week ago
Dallas, United States Army & Air Force Exchange Service Full timeResponsible for researching and resolving customer inquiries and/or complaints to ensure customer satisfaction. TELEWORK AUTHORIZED - Technical (Preferred/ Required Skills/ Systems):MICROSOFT OUTLOOK - Required. MICROSOFT WORD - Required. ACCOUNT SER CT Tech, Tech, Customer, Microsoft, Remote, Retail, Healthcare
-
Financial Contact Center Representative
3 weeks ago
Dallas, United States ValorVIP Full timePOSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE SUPPORTING THE FINANCIAL SERVICES SECTOR We are hiring customer service representative to support inbound and outbound customer service projects for Finacial Services clients. We are seeking qualified professionals who will work to ensure our organization is providing world class service to our members,...
-
Contact Center Representative | Dallas, TX
4 weeks ago
Dallas, United States MCI Careers Full timeLOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: CONTACT CENTER REPRESENTATIVE | DALLAS, TX We are looking for contact center representatives in the Dallas, TX area to support inbound and outbound customer service and sales projects...
-
Contact Center Representative | Dallas, TX
4 weeks ago
Dallas, United States ValorVIP Full timePOSITION OVERVIEW: CONTACT CENTER REPRESENTATIVE | DALLAS, TX We are looking for contact center representatives in the Dallas, TX area to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will work directly with customers to respond to inquiries, manage complaints, troubleshoot customer service...
-
Contact Center Representative | Dallas, TX
4 weeks ago
Dallas, United States MCI Military Recruitment Full timePOSITION OVERVIEW: CONTACT CENTER REPRESENTATIVE | DALLAS, TX We are looking for contact center representatives in the Dallas, TX area to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will work directly with customers to respond to inquiries, manage complaints, troubleshoot customer service...
-
Bilingual Contact Center Representative
2 months ago
Dallas, United States ValorVIP Full timePOSITION OVERVIEW: BILINGUAL CONTACT CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for bilingual contact center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering inbound and outbound calls, handling customer questions...
-
Bilingual Contact Center Representative
3 months ago
Dallas, United States MCI Careers Full timeLOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $15.00 - $19.00 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No Resume...
-
Bilingual Contact Center Representative
3 weeks ago
Dallas, United States ValorVIP Full timePOSITION OVERVIEW: BILINGUAL CONTACT CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for bilingual contact center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering inbound and outbound calls, handling customer questions...
-
Bilingual Contact Center Representative
3 weeks ago
Dallas, United States MCI Careers Full timeLOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $15.00 - $19.00 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No Resume...
-
Dallas Contact Center Representative
2 months ago
Dallas, United States MCI Careers Full timeLOCATION: Dallas, TX SALARY: $15.00 / hour POSITION OVERVIEW: CONTACT CENTER REPRESENTATIVE (PART-TIME) We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering inbound and outbound calls, handling customer questions and complaints...
-
Dallas Contact Center Representative
4 weeks ago
Dallas, United States MCI Careers Full timeLOCATION: Dallas, TX SALARY: $15.00 / hour POSITION OVERVIEW: CONTACT CENTER REPRESENTATIVE (FULL-TIME) We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering inbound and outbound calls, handling customer questions and complaints...
