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Contact Center Specialist
3 months ago
JOB SUMMARY The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or service requests. This may include, but is not limited to, technical help, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems, and providing information on behalf of the institution. ESSENTIAL FUNCTIONS OF THE ROLE Responds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution. Provides accurate, valid and complete information to customers by using the right methods and tools. Identifies emergent health situations based on caller information and coordinates immediate triage. Works collaboratively with providers, clinical staff, and other departments to ensure patients? needs are met. Accountable for calming upset customers by providing a composed and professional demeanor. Identifies and escalates priority issues for resolution. Documents all customer contacts and accurately processes various documents to ensure optimal service. Accurately schedules prepare and communicate appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with the system and operating guidelines. May be required to ensure the accurate creation of new accounts in the electronic medical record system, avoid the creation of duplicate accounts, and verify insurance coverage. Writes messages on behalf of patients, caregivers, and healthcare professionals to clinic administrative and provider staff. KEY SUCCESS FACTORS Experience in a call center, customer service and/or healthcare setting preferred. Should possess a moderate understanding of general aspects of the job. Requires good listening, interpersonal and communication skills, and professional, nice and respectful telephone etiquette. Excellent data entry, numeric, data entry, and computer navigational skills. Knowledge of the patient portal is preferred. Knowledge of customer service values and practices is preferred. Knowledge of call center telephony and technology preferred. Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries. Comfortable working in a fast-paced, constantly changing, and stressful environment. BENEFITS Our competitive benefits package includes the following Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based on position type and/or level QUALIFICATIONS EDUCATION - H.S. Diploma/GED Equivalent EXPERIENCE - Less than 1 Year of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Contact Center Specialist
2 months ago
Dallas, United States Baylor Scott & White Health Full timeJOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or service requests. This may include, but is not limited to, technical help, answering questions, registering new patients, scheduling healthcare appointments,...
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Sr., Contact Center Specialist
4 hours ago
Dallas, United States Parkland Memorial Hospital Full timeIdentifies caller's needs, obtains/verifies relevant information and routes call to the most appropriate site whether internal or external to Parkland Health & Hospital System. Serves as entry-level preceptor for lower level staff. MINIMUM SPECIFICAT Specialist, Healthcare, Education, Skills, Experience
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Contact Center Agent
2 months ago
Dallas, United States Resource One Credit Union Full timeCALLING ALL FUTURE RESOURCE ONE TEAM MEMBERS: Are you a solutions oriented individual committed to providing outstanding member service? Are you ready to display your caring, compassionate and enthusiastic side to the members that we serve and ensure that all of their questions and concerns are answered in a prompt, courteous and professional manner? Are...
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Sr., Contact Center Specialist
12 hours ago
Dallas, Texas, United States Parkland Health and Hospital System Full timeInterested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a...
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Contact Center Specialist-PT Days
2 months ago
Dallas, United States Parkland Memorial Hospital Full timeIdentifies caller's needs, obtains/verifies relevant information and routes call to the most appropriate site whether internal or external to Parkland Health & Hospital System. MINIMUM SPECIFICATIONS Education: None. Experience: Must have one year of Benefits, Specialist, Healthcare, Education, Skills
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Financial Contact Center Representative
3 weeks ago
Dallas, United States ValorVIP Full timePOSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE SUPPORTING THE FINANCIAL SERVICES SECTOR We are hiring customer service representative to support inbound and outbound customer service projects for Finacial Services clients. We are seeking qualified professionals who will work to ensure our organization is providing world class service to our members,...
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Contact Center Representative | Dallas, TX
4 weeks ago
Dallas, United States ValorVIP Full timePOSITION OVERVIEW: CONTACT CENTER REPRESENTATIVE | DALLAS, TX We are looking for contact center representatives in the Dallas, TX area to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will work directly with customers to respond to inquiries, manage complaints, troubleshoot customer service...
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Contact Center Representative | Dallas, TX
4 weeks ago
Dallas, United States MCI Careers Full timeLOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: CONTACT CENTER REPRESENTATIVE | DALLAS, TX We are looking for contact center representatives in the Dallas, TX area to support inbound and outbound customer service and sales projects...
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Contact Center Representative | Dallas, TX
4 weeks ago
Dallas, United States MCI Military Recruitment Full timePOSITION OVERVIEW: CONTACT CENTER REPRESENTATIVE | DALLAS, TX We are looking for contact center representatives in the Dallas, TX area to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will work directly with customers to respond to inquiries, manage complaints, troubleshoot customer service...
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Bilingual Contact Center Representative
3 months ago
Dallas, United States MCI Careers Full timeLOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $15.00 - $19.00 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No Resume...
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Bilingual Contact Center Representative
2 months ago
Dallas, United States ValorVIP Full timePOSITION OVERVIEW: BILINGUAL CONTACT CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for bilingual contact center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering inbound and outbound calls, handling customer questions...
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Bilingual Contact Center Representative
3 weeks ago
Dallas, United States MCI Careers Full timeLOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $15.00 - $19.00 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No Resume...
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Bilingual Contact Center Representative
3 weeks ago
Dallas, United States ValorVIP Full timePOSITION OVERVIEW: BILINGUAL CONTACT CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for bilingual contact center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering inbound and outbound calls, handling customer questions...
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Sr., Contact Center Specialist
4 weeks ago
Dallas, United States Parkland Memorial Hospital Full timeIdentifies caller's needs, obtains/verifies relevant information and routes call to the most appropriate site whether internal or external to Parkland Health & Hospital System. Serves as entry-level preceptor for lower level staff. MINIMUM SPECIFICAT Spanish, Bilingual, English, Specialist, Healthcare
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CONTACT CENTER TOLLING REPRESENTATIVE
1 month ago
Dallas, United States ValorVIP Full timePOSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot...
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CONTACT CENTER TOLLING REPRESENTATIVE
1 month ago
Dallas, United States MCI Military Recruitment Full timePOSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot...
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Entry-Level Contact Center Agent
3 months ago
Dallas, United States ValorVIP Full timePOSITION OVERVIEWENTRY-LEVEL CONTACT CENTER AGENT (PART-TIME) We are looking for part-time call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell...
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Entry-Level Contact Center Agent
4 weeks ago
Dallas, United States ValorVIP Full timePOSITION OVERVIEW: ENTRY-LEVEL CONTACT CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on...
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Entry-Level Contact Center Agent
2 months ago
Dallas, United States ValorVIP Full timePOSITION OVERVIEW: ENTRY-LEVEL CONTACT CENTER AGENT (PART-TIME) We are looking for part-time call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell...
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Dallas Contact Center Representative
2 months ago
Dallas, United States MCI Careers Full timeLOCATION: Dallas, TX SALARY: $15.00 / hour POSITION OVERVIEW: CONTACT CENTER REPRESENTATIVE (PART-TIME) We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering inbound and outbound calls, handling customer questions and complaints...