IT Systems Technician II
1 month ago
POSITION: IT Systems Technician II Provides full range of technical support and customer service for the County's computers and users, including hands-on, telephone and remote desktop support for County's computer systems and users; identifies and determines users' needs; serves as first point of contact for all IT support requests; develops, coordinates and conducts training for County software systems; performs a variety of technical duties relative to assigned areas of responsibilities. DUTIES: * Provides service and support, both in the field and in the office, pertaining to computer hardware, software and telephone problems; installs software, configures and tests various types of computer hardware, software, and other IT related equipment as needed. Troubleshoots hardware, software and telephone problems for County staff. * Answers help desk calls and responds to help desk emails and tracks incidents/problems in helpdesk software. * Screens technical issues and requests from users; identifies the callers' issues; assist with monitoring the progress of open calls; determines the appropriate level of escalation. * Directs more complex or unusual issues or requests to appropriate personnel. * Assists in the maintenance of system hardware inventory, the distribution of reports, and the uploading of inventory information * Provides follow-up calls and status updates to ensure satisfactory issue resolution. * Provides technical training to County staff. * Provides support for County held special events; sets up laptops, projectors, and other equipment; provide assistance. * Maintains a variety of automated and manual logs, records and files; performs record keeping and other related duties. * Maintains, completes, and submits information related to departmental functions and work orders; including individual timesheets. * Provide support for phone system installation, configuration, and repair. * Administers building surveillance camera systems. * Serves as the liaison for State of Colorado IT systems used within the County. REQUIREMENTS: * Minimum of 18 years of age * A High School graduate or equivalent supplemented by college level course work in computer technology or related field. An associate's degree in computer technology or related field strongly preferred. * A minimum of four (4) years progressively increasing in responsibility and skill work experience in Information Technology or related field. * Must be able to pass a background check and drug screening. * Must possess and maintain a valid Colorado Driver's License with a satisfactory driving record. WAGE: $25.65 - $30.17/ Hourly (Depending on Experience) BENEFITS: County Paid Benefits (Health/ Disability Insurance, Retirement, Paid time-off, Tuition Reimbursement, Employee Assistance Program) SHIFTS: Full-time - 40 hours per week JOB SITE: Montrose, CO APPLICATION INSTRUCTIONS: If you meet the minimum requirements for this position, please click on How to Apply' to view application information. You must be registered with Connecting Colorado to view the application information (registration is available at no cost).
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IT Systems Specialist
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Montrose, Colorado, United States Montrose County, CO Full timeAbout the PositionThis exciting opportunity is available at Montrose County, CO for an IT Systems Technician II. The successful candidate will provide technical support and customer service for the County's computers and users.Job SummaryThe IT Systems Technician II provides full-range technical support and customer service for the County's computer systems...
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