Consumer Loan Specialist

SUMMARY: Assist with all aspects of consumer loan processing in addition to general office management.

ESSENTIAL FUNCTIONS:

• Inputs, processes and analyzes phone, internet and LSI auto, personal and Visa applications
• Processes and distributes LDM approved loans
• Distributes LSI approved loans
• Handles loan denials and mails Notice of Adverse Action for Visa
• Processes event tickets
• Performs Visa functions to include maintenance, opening of accounts, respond to incoming Visa tickets, answering member inquires and returned statements
• Audits all Visa applications for accuracy and reports findings to Consumer Loan Manager
• Assists with title processing, questions and calls
• Prepares documents for review and imaging
• Answers and processes member inquiries regarding transactions, maintenance and status of their loan
• Assists members with State National inquiries
• Processes GAP claims
• Actively cross-sells and promotes credit union products and services
• Other duties as may be assigned

QUALIFICATIONS:

• Education Required: High School Diploma or equivalent (GED)
• Experience Required: One (1) year of customer service or retail sales experience
• Experience Preferred: Two (2) years of customer service experience in the processing of consumer loans and visa
• Knowledge, Skills and Abilities (KSAs):

• Ability to perform job functions independently
• Ability to work as part of a team
• Ability to verbally communicate effectively with internal and/or external members
• Ability to use computers and job-specific technology/software efficiently
• Maintains confidentiality
• Performs responsibilities with composure, quality and accuracy under stress of deadlines/requirements

TRAVEL: N/A