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Software Support Engineer

4 months ago

Chandler, United States Orion Talent Full time
Description
Position Details:
• Title: Software Support Engineer
• Locations:
• Albuquerque, NM
• Chandler, AZ
• Hillsboro, OR
• Travel/Schedule:
• This is typically a standard Mon-Fri dayshift opportunity.
• You may be asked to travel to other EV Group support sites on occasion.
• Compensation: Target base rate ~$36/hr - $41/hr
• Bonuses/Additional Compensation: Overtime is paid at 1.5X after 40 hours; relocation assistance available.
• Benefits: Company offers an excellent benefits package with comprehensive medical/dental/vision plans, Incentive Savings Plan (ISP) / 401k, tuition assistance opportunities, paid time off, etc.
Position Description: The Regional Software Support Engineer will be primarily responsible to provide software specific support to the regional customer support team in North America. The position will also function as hotline support and onsite support during an equipment escalation if required within North America. You will also contribute to a team responsible for the installation of high volume precision equipment as well as provide software updates, upgrade/retrofits for all eligible company equipment. This is a non-exempt position with high accountability for corporate image, integrity and results, which at times may mean extraordinary effort and working timeframes. Some specific responsibilities include:

• Provide start-up software support at customer installations, either onsite or remote.
• Planning and execution of assigned software specific tasks.
• Execute independent testing and qualification of company equipment software.
• Prepare, report and communicate software specific topics to customer (risk analysis, change documentation, function test protocols).
• Recommend appropriate action and maintain ongoing awareness of existing and potential situations. Handles equipment and customer situations while informing Management of developments on a timely basis.
• Responsible for organizing, tracking and filing all software revisions (for all relevant equipment types) for North America as required by HQ.
• Participate and/or lead failure analysis with HQ R&D departments.
• Provide support to regional technical support team in all software specific matters, including log-file analysis and information acquisition.
• Maintenance of all software products on customer equipment (patches, backups, version updates).
• Perform data and performance analysis of the installed base at key customers. Support the technical support hotline during normal working hours. Ensure technical support issue tracking system is fully adhered to.
• Visit customer and affiliates to review customer issues and provide required technical support and recommendations.

This is not a Software Development or Code Debugging role. Good skill sets / experience to possess in order to be successful in this role include: excellent knowledge of technical software applications; experience troubleshooting using log analysis / data analysis; exposure to factory automation / SEMI standard; good understanding of network troubleshooting; ability to perform root cause analysis and make appropriate recommendations; knowledge in C#, .NET. An experienced FSE or Technician from the semiconductor (or similar) industry with good software / PC / Electrical skills could be a great fit for this position. You cannot have been a Blue Badged Intel employee at any of their facilities within the past six months to be considered for this role.