Service Desk Technician I

3 weeks ago

Endicott, United States Visions Federal Credit Union Full time
Description

About Us

We're in the business of people helping people and you can help us change lives just by working here. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be.

Work with us - and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits. After all, you make us awesome, so we take care of you with things like...

  • Pension Plan, 401k Plan, and 401k matching contributions
  • Excellent health benefits
  • Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
  • More than ten paid holidays per year
  • Wellness program
  • Tuition reimbursement
  • Student loan repayment
  • Employee recognition program
  • Educational incentives
    ...and more

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, regardless of race, ethnicity, gender, and any other differences. We strive to celebrate the diversity of our employees, as they are part of the fabric of this great credit union.

Title of Position: Service Desk Technician I

Position Type: Full-Time. Regular hours include Monday to Friday 8:00AM - 5:00PM with rotating late and Saturday shift once every 4-5 weeks required.

Compensation Range: $20.00/hr. - $25.00/hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: Position is on-site at our Headquarters in Endwell, NY. **This is NOT a REMOTE position**

Responsibilities/Duties:

  • You will troubleshoot and maintain all network endpoint equipment and software used in the credit union.
  • You will interact directly with end users to resolve any challenges they may come up against during their daily work.
  • You will be responsible for ensuring customer satisfaction in every step of problem resolution tracking detailed information about each customer's IT Service needs in an incident management system.
  • Documenting your diagnostic steps and communications with the customer and others as you troubleshoot the reported problem.
  • You will be responsible to properly and timely escalate any issues to supporting IT Administrators and/or management.
  • You will assist in the decision making and purchasing process for new hardware and software.

Minimum Qualifications & Experience:

  • This position would minimally require a high school education or GED.
  • High school diploma with 1-3 years of related experience required.
  • Demonstrated hardware configuration experience with personal computers.
  • Proficient in the Microsoft Office Suite programs.
  • Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
  • Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Preferred Qualifications & Experience:

  • Associate degree preferred.
  • Desktop related MCP certification or higher; Network+ and/or additional certifications preferred, specifically Microsoft Office Suite.
  • Worked in various IT related projects (user migration, M S Windows migration, data migration, mass hardware/software deployment, etc.).
  • Understanding of asset management in an enterprise environment and familiarity with asset management software and/or products.
  • Experience with IT service management systems

We're more than banking. You can be, too. #ClaimYourSeat

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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