Current jobs related to Part-time Globe Call Center Outbound Specialist - McKinney - Globe Life Family of Companies
-
McKinney, United States Globe Life Full timeJob Description: Part-time Globe Call Center Outbound Specialist Primary Duties & ResponsibilitiesAbout the Company About the Job It is the responsibility of the GCCS Outbound Specialist to conduct outbound and receive inbound calls and determine the proper action with each. The agent will record information, and maintain the procedures and policies of this...
-
McKinney, United States Globe Life Inc. Full timePart-time Globe Call Center Outbound Specialist Primary Duties & Responsibilities About the Company About the Job It is the responsibility of the GCCS Outbound Specialist to conduct outbound and receive inbound calls and determine the proper action with each. The agent will record information, and maintain the procedures and policies of this...
-
McKinney, United States Globe Life Full timeJob Description: Part-time Globe Call Center Outbound Specialist Primary Duties & ResponsibilitiesAbout the Company About the Job It is the responsibility of the GCCS Outbound Specialist to conduct outbound and receive inbound calls and determine the proper action with each. The agent will record information, and maintain the procedures and policies of this...
-
Part-time Globe Call Center Outbound Specialist
4 months ago
McKinney, United States Globe Life Inc. Full timePart-time Globe Call Center Outbound Specialist Primary Duties & Responsibilities About the Company About the Job It is the responsibility of the GCCS Outbound Specialist to conduct outbound and receive inbound calls and determine the proper action with each. The agent will record information, and maintain the procedures and policies of this...
-
Part-time Outbound Call Center Specialist
5 days ago
McKinney, Texas, United States Globe Life Inc. Full timeAbout the JobWe are seeking a highly skilled and customer-focused Part-time Globe Call Center Outbound Specialist to join our team. As a key member of our customer service team, you will be responsible for conducting outbound calls to welcome new customers to the Globe Life Family and ensuring their policies are accurate.Key Responsibilities:Make outbound...
-
Part-time Globe Call Center Outbound Specialist
4 months ago
McKinney, United States Globe Life Family of Companies Full timeJob DescriptionAbout the CompanyAbout the Job It is the responsibility of the GCCS Outbound Specialist to conduct outbound and receive inbound calls and determine the proper action with each. The agent will record information, and maintain the procedures and policies of this department. The agent is to provide excellent customer service and assist...
-
McKinney, United States American Income Life Full timeJob DescriptionAbout the CompanyAbout the Job It is the responsibility of the GCCS Outbound Specialist to conduct outbound and receive inbound calls and determine the proper action with each. The agent will record information, and maintain the procedures and policies of this department. The agent is to provide excellent customer service and assist...
-
Part-Time - Customer Retention Representative
3 months ago
McKinney, United States Globe Life Full timePart-Time - Customer Retention Representative Primary Duties & Responsibilities The Customer Retention Department is responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of cancelling are...
-
Part-Time - Customer Retention Representative
2 weeks ago
McKinney, United States Globe Life Full timeJob Description: Part-Time - Customer Retention Representative Primary Duties & Responsibilities The Customer Retention Department is responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of cancelling...
-
Part-Time - Customer Retention Representative
2 weeks ago
Mckinney, United States Globe Life Inc. Full timePart-Time - Customer Retention RepresentativePrimary Duties & ResponsibilitiesThe Customer Retention Department is responsible for conserving business on behalf of the Company. Youll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of cancelling are provided...
-
Part-Time - Customer Retention Representative
4 months ago
McKinney, United States Globe Life Inc. Full timePart-Time - Customer Retention Representative Primary Duties & Responsibilities The Customer Retention Department is responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of cancelling are...
-
Customer Service Representative
2 days ago
McKinney, Texas, United States Globe Life Inc. Full timeAbout the JobWe are seeking a highly skilled and motivated Outbound Call Specialist to join our team at Globe Life Inc. As a key member of our customer service team, you will be responsible for conducting outbound calls to welcome new policyholders and ensure their policies are accurate.Key Responsibilities:Make outbound calls to newly issued business to...
-
Customer Service Representative
2 weeks ago
McKinney, Texas, United States Globe Life And Accident Insurance Company Full timeJob Summary:Globe Life And Accident Insurance Company is seeking a highly skilled and customer-focused Customer Service Representative to join our team as a Part Time Customer Support Specialist in our Call Center. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through outbound and...
-
Part-Time - Customer Retention Representative
2 weeks ago
McKinney, United States Globe Life Family of Companies Full timeJob Description The Customer Retention Department is responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of cancelling are provided assistance in understanding the importance of keeping their coverage,...
-
Part-Time - Customer Retention Representative
3 months ago
McKinney, United States Globe Life Family of Companies Full timeJob Description The Customer Retention Department is responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of cancelling are provided assistance in understanding the importance of keeping their coverage,...
-
Virtual Customer Support Specialist
1 month ago
McKinney, Texas, United States Globe Life Full timeRemote Customer Support SpecialistPosition Overview:We are actively seeking dedicated individuals for Permanent Work From Home Customer Service Team Member roles. At Globe Life, our employees are committed to excellence, and we prioritize their well-being and future security. After five years of full-time service, we offer a company-funded pension plan to...
-
Customer Service Representative
2 days ago
McKinney, Texas, United States Globe Life Full timeCustomer Retention RepresentativeGlobe Life is seeking a skilled Customer Retention Representative to join our team. As a key member of our customer service team, you will play a vital role in ensuring that customers who call in with the intention of cancelling their insurance coverage are provided with assistance in understanding the importance of keeping...
-
Add-On Licensed Representative
2 days ago
McKinney, Texas, United States Globe Life Inc. Full timeAbout Globe Life Inc.About the JobThe Globe Life Add-on Licensed Agent plays a crucial role in providing exceptional customer service and ensuring policyholders receive the best possible experience. Key responsibilities include:Utilizing the eService platform to assess customer needs and make informed decisions.Conducting outbound calls to eligible customers...
-
Virtual Customer Support Specialist
1 month ago
McKinney, Texas, United States Globe Life Full timeRemote Customer Support SpecialistJob Overview:We are actively seeking dedicated individuals for permanent remote positions as Customer Support Team Members. At Globe Life, we prioritize our employees' well-being and future, offering a comprehensive benefits package that includes a company-funded pension plan after five years of service.About Globe Life:Our...
-
Community Relations Specialist
3 weeks ago
McKinney, United States Globe Life Inc. Full timeCommunity Relations Specialist Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work...
Part-time Globe Call Center Outbound Specialist
4 months ago
About the Company
About the Job
It is the responsibility of the GCCS Outbound Specialist to conduct outbound and receive inbound calls and determine the proper action with each. The agent will record information, and maintain the procedures and policies of this department. The agent is to provide excellent customer service and assist policyholders as needed. The successful candidate will need to be a performance driven person skilled at interacting with the public by phone.
Primary Duties & Responsibilities:
- Make outbound calls to newly issued business to welcome them to the Globe Life Family and to ensure their policy(s) are accurate and assist with any additional information pertaining to their new policy.
- Maneuver within our CRM while speaking with recently approved customers to collect the first premium to activate their Life Insurance policy.
- Make outbound calls to internet generated leads to warm up potential customers for our Sales Team.
- Be able to explain policy benefits.
- Complete necessary paperwork when needed.
- Assist with correspondence and error corrections for policy service.
Execute special projects that encompass making numerous outbound calls for special projects/campaigns for our sister companies including AIL & LNL and recording activities requested by/from customers.
Physical Requirements:
Heavy outbound/inbound telecommunication and moderate writing. Heavy phone and PC usage. Sitting still for extended periods of time.
Required Skills
- Customer service background and good phone skills.
- Excellent communication, both written and oral, and organization skills
- Must be able to maintain confidentiality.
- Must be comfortable collecting payments via Credit Card and Bank Draft payment options from our customers.
- Excellent alpha and number recognition skills
- Demonstrated mathematical abilities (Have a math aptitude)
- Ability to work under pressure and handle high stress situations calmly and with tact and professionalism.
- Strong decision making skills with the ability to analyze situations and make logical conclusions.
- Regular and predictable attendance required
- Be proficient with a computer
- Able to multifunction from many different sources
- Be customer "friendly"
- Be organized and a good time manager
- Able to make accurate choices
Required Experience
- High School diploma or equivalent.
- 1+ years of customer service or 1+ years of a professional environment in a customer service related atmosphere
- Some college preferred
- Licensed in Life, Accident and Health Insurance is preferred, not required.
- 1+ years of office experience preferred. Telecommunications experience a plus.
- Life and Health insurance background and knowledge of insurance operations desired
**We are following the social distancing guidelines for COVID-19
All interviews and training have transitioned to a virtual platform. There are continuing opportunities for team members to work remotely as we look to maintain safe and healthy work environments.