IT Manager

6 days ago

Minneapolis, United States Chelsea Search Group Full time
IT Manager
Minneapolis, MN (onsite/hybrid)
Full-time/Direct-hire + Benefits
US Citizen or US Permanent Resident only

Position Overview
The IT Manager will oversee daily technology operations and lead a team of IT professionals to deliver reliable technical services and support. This role combines hands-on technical expertise with team leadership to ensure effective IT operations and service delivery.

Key Responsibilities:
Operational Management
• Manage daily IT operations, including help desk, infrastructure, and applications
• Monitor system performance using tools like SolarWinds, Nagios, or Datadog (We use PRTG currently in a limited capacity)
• Implement and maintain IT policies aligned with ISO 27001 and ITIL frameworks
• Coordinate IT support across multiple technology stacks
• Manage system access following Zero Trust security principles
• Ensure compliance with SOC 2, GDPR, and other relevant standards

Technical Implementation
• Manage hybrid infrastructure including on-premises and cloud environments
• Oversee network infrastructure (LAN/WAN, VPN, SD-WAN)
• Maintain virtualization platforms (VMware, Hyper-V)
• Manage cloud services in AWS, Azure, or GCP environments
• Implement container orchestration using Kubernetes/Docker
• Ensure proper backup solutions (Veeam, Commvault, cloud-native tools)
• Oversee identity management systems (Active Directory, Azure AD, Okta Radius)
• Maintain email and collaboration platforms (Microsoft 365, Google Workspace)
• Configure and maintain firewalls (Palo Alto, Fortinet, Cisco)
• Implement EDR solutions (CrowdStrike, SentinelOne, Carbon Black FortiEDR)

Infrastructure Standards
• Implement infrastructure as code using tools like Terraform or Ansible
• Maintain CI/CD pipelines for infrastructure deployment
• Ensure 99.9% uptime for critical systems
• Implement N+1 redundancy for critical infrastructure
• Maintain RPO of 4 hours and RTO of 2 hours for critical systems
• Follow NIST frameworks for security implementation
• Ensure PCI DSS compliance for payment systems
• Maintain SOC 2 Type II controls

Service Management
• Implement ITIL v4 practices across IT operations
• Maintain service catalog and configuration management database (CMDB) (We currently use Lansweeper and spreadsheets)
• Ensure incident response times meet SLAs
• Manage change control processes following ITIL standards
• Oversee problem management and root cause analysis

Team Leadership
• Supervise and mentor IT support staff and system administrators
• Manage work assignments through ServiceNow or Jira
• Provide technical training on new technologies and systems
• Conduct performance reviews and guide professional development
• Foster a customer-service oriented team culture
• Implement KPIs for team performance measurement

Qualifications:
Required Technical Skills
• Expert knowledge of Windows Server 2016-2022 administration
• Linux system administration (RHEL, Ubuntu)
• Network protocols and services (TCP/IP, DNS, DHCP, SMTP)
• Virtualization technologies (VMware vSphere, Hyper-V) 
• Cloud platforms (AWS, Azure, or GCP) 
• Network security and firewall management
• Infrastructure monitoring and alerting systems
• PowerShell and bash scripting
• SQL database administration
• VoIP and unified communications systems

Required Certifications (at least two of):
• ITIL v4 Foundation
• Microsoft Certified: Azure Administrator Associate
• AWS Certified Solutions Architect
• Cisco CCNA/CCNP
• CompTIA Security+ (A+ is good in combination)
• VMware VCP-DCV
• Project Management Professional (PMP)
• Redhat Certified Admin/Engineer (RHCA/RHCE)
• Microsoft Certified System Admin/Engineer (MCSA/MCSE)

Preferred Skills:
• Experience with containerization (Docker, Kubernetes)
• Infrastructure as Code (Terraform, CloudFormation)
• Configuration management (Ansible, Chef, Puppet)
• Public key infrastructure (PKI) management
• SD-WAN implementation and management
• Network automation
• Python or other programming languages
• ServiceNow administration
• Business continuity planning
• SIEM platforms (Splunk, ELK Stack)

Technical Environment Oversight
• Network Infrastructure: 
- Cisco/Meraki Fortinet networking equipment
- Palo Alto/Fortinet firewalls
- Load balancers (F5, Citrix) (Nothing currently implemented)
- SD-WAN solutions
• Server Infrastructure: 
- Windows Server environments
- Linux servers (RHEL, Ubuntu)
- VMware vSphere clusters
- Storage systems (SAN/NAS)
• Cloud Services: 
- IaaS platforms (AWS, Azure, GCP)
- SaaS applications
- Hybrid cloud connectivity
• Security Systems: 
- EDR/XDR solutions
- SIEM platforms
- IAM systems
- SSL/TLS certificate management

Success Metrics:
• System availability (99.9% uptime)
• Mean Time to Resolution (MTTR) targets: 
- Critical incidents: < 1 hour
- Major incidents: < 4 hours
• Security patch compliance (98% within SLA)
• Backup success rate (99.9%)
• First-call resolution rate (>70%)
• Customer satisfaction (CSAT >4.5/5)
• Project delivery (90% on-time)
• Budget variance (

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