Automotive Service Writer

3 weeks ago

Hillsborough, United States Capital Ford Of Hillsborough Full time

CAPITAL is seeking an Automotive Service Writer to join our team. As a Service Writer Assistant, you will provide administrative support to the service department by assisting service writers and managers in daily operations. You will ensure smooth workflow, assist customers with inquiries, and maintain accurate records. Your role is pivotal in maintaining high levels of customer satisfaction and efficient service delivery.  

Welcome to CAPITAL, a distinguished ensemble of 20 automotive and powersports franchises across the state of North Carolina. Our roots run deep in the automotive industry, embodying a rich tradition that, despite our expansive growth and a vibrant team of over 1,500 dedicated employees, maintains the warm, inclusive culture of a family-owned business. At CAPITAL, we pride ourselves on not just our vast selection of high-quality vehicles but on a legacy of fostering strong community ties and building lasting relationships with both our customers and team members. We are in search of passionate individuals who are ready to accelerate their careers in an environment that champions professional development, innovation, and a commitment to excellence. Join us in driving the future of automotive retail, where every employee is a valued member of the CAPITAL family

Automotive Service Writer Compensation & Benefits: 

  • Competitive Pay  
  • Health Insurance 
  • PTO 
  • 401(K) 

Automotive Service Writer Responsibilities: 

  • Greet customers and assist with inquiries in person, via phone, or email
  • Schedule service appointments and follow up on service orders
  • Provide updates to customers regarding the status of their vehicles
  • Assist service writers in preparing repair orders and invoices
  • Assist in ordering and receiving parts and supplies as needed
  • Liaise between customers, service technicians, and management to ensure clear communication
  • Uphold dealership or service center standards for service quality and customer care
  • Other duties assigned  



 

Automotive Service Writer Requirements: 

  • Proficiency in using computer software, especially MS Office and automotive service management systems
  • Excellent communication and interpersonal skills
  • Strong organizational abilities with attention to detail
  • Ability to multitask in a fast-paced environment
  • Customer-oriented approach with a focus on providing exceptional service
  • Must be able to pass a pre-employment background check 

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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