Virtual Product Specialist

2 months ago

Aurora, United States Mitutoyo America Full time
Position Summary
Primary responsibility is to promote and increase sales of company products and software through
collaboration with Mitutoyo America’s Sales, Marketing, and Technical Support Departments. Main
contact for product support for MAC Sales and Marketing departments

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the
essential job functions.

What You'll Do:

1. Develop on-line product training and awareness programs that focus on technical, usage and
performance related topics.
2. Develop on-line education programs that will help the education department initiatives through
LMS and other on-line mechanisms.
3. Develop content and standards for the above programs.
4. Perform and develop on-line demonstration techniques and procedures that will support
remote and enhance in-person experiences. These programs should be designed to expand to
the current AE and product supporting personnel.
5. Develop and implement remote support tools and resources for all departments such as remote
diagnostic tools for field service, remote support by Technical support team members
6. Develop a virtual user community for the users of our products to engage with MAC
7. Improve our knowledge and skill of work-piece and industry requirements through a collection
of part types that will educate our sales team and distributor network
8. Develop, maintain and organize efforts for Virtual showroom content database and create new
product plans and support materials, using both internal and external resources.
9. Develop virtual training programs to support MAC on-boarding of new team members and
distribution partners.
10. Coordinate with Marketing to produce content that will enhance our technical position on social
media platforms and with social media partners.
11. Organize and develop systems to streamline overall content management the above related
assets.
12. Support EUP and help establish how customers interact with eLearning and virtual resources.
13. Help implement new promotion and sales strategies for eLearning and virtual content.

Skills You'll Need:
1. Innovative
2. Job Knowledge
3. Quality and Quantity of Work
4. Customer Focused/Interpersonal

Software Involved in this Job Description:

1. Adobe Photoshop, or another image editing software.
2. Adobe Premiere, or other video editing software
3. Open Broadcast Software (OBS), or other recording/streaming software
4. iSpring (LMS Development software)

Other items:
1. Experience with Cameras and Video system hardware and software.
2. Experience with lighting and other recording studio related equipment.
3. Storyboarding, voice overs and content development for video production

Why choose Mitutoyo?
Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:

  • Competitive Salary package - $80K - $90K
  • Minimum 17 days PTO plus at least 10 paid holidays per year
  • Shut down period at the end of the year
  • Medical, Dental, Vision & Life Insurance
  • STD, LTD, Employee Assistance Program
  • 401(k) Plan plus company match
  • Tuition Reimbursement
  • Service Recognition
  • Company Vacation House in Florida


Supervisory Responsibilities: There are no supervisory responsibilities for this position.

Work Environment: Office Environment.

Physical Demands: The person in this position needs to occasionally move about inside the office to
access file cabinets, office machinery, etc.

Position Type and Expected Hours of Work: This is a full-time position.
Monday – Friday 8:30AM-5:00PM

Travel: Up to 25% travel is required with an average of up to 5 hours driving per day.

Required Education and Experience: Education equivalent of four year degree; additional specialized
training. Five years’ product management experience.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or without notice.

Reports to: Group Product Manager

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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