Network Engineer I

2 weeks ago

Baton Rouge, United States www.exigotechnology.com Full time
Job Purpose

Exigo is a 30 year IT firm supporting client IT infrastructure across the USA. This position is responsible for providing Tier 2 network support and design services in our managed services division. Knowledge of cloud

Main Responsibilities

  • Identify, isolate and troubleshoot level 2 or higher IT related problems.
  • Assist Tier 1 support teams as needed.
  • Log and track customer requests using a problem-tracking tool. As appropriate, escalate problems to tier 2 or 3 level support teams and outside support vendors.
  • Follow up on requests according to Service Level Agreements.
  • Work with Remote Support and Monitoring tools.
  • Analyze and where appropriate reproduce problems that have been reported to the Service Desk, documenting steps required to reproduce
  • Foster excellent relationships and communications with Customers, Teams, and Vendors.
  • Can heavily research problems and express a solution consistently and correctly in writing and do so with good grammar, spelling, and overall good written communication skills.
  • Provide intermediate level support for the Microsoft suite of products (Word, Excel, Access, Project, Publisher, Power Point, Windows 7 or higher, Internet Explorer, Visio) and Desktop applications (Microsoft Outlook, Trend Micro Antivirus, VNC, Active Directory)
  • Provide support for network equipment from Cisco, Fortinet, DATTO, Aruba, HP, and more.
  • Provide second level support for AWS, Azure, Office 365 and Google G-suite Administration functions
  • Provide support for hosted PBX systems
Working Relationship & Contacts
  • You will be in direct contact with customer liaison and the users of the customer's network.
  • You will be in contact with MSP team members for the customer, including the lead consultant (vCIO) for the customer.
  • Communicate with Director of Managed Services .
Personal Requirements:
  • Minimum 5 years of college or equivalent work experience preferred
  • CCNA, CCDA, MCSE, MCSA preferred but not required
  • Professional presentation and phone manner
  • A strong understanding of how a network environment operates and how applications function within the environment
  • Strong understanding of WAN, LAN and TCP/IP. Knowledge of Cisco or Fortinet routers preferred, although not required
  • Must be consistently punctual, dependable and reliable
  • Presents ideas and initiatives both formally and informally
  • Persuades and influences for results
  • Accepts ownership of the problem until it is resolved
  • Generates new ideas leading to opportunities or cost-savings
  • Shows awareness of global trends and new developments in information technology and networks, including standards, protocols and architectures
  • Some telecommunications experience, in particular IP telephony
  • Able to work independently. Strong organizational skills with attention to detail and the ability to prioritize
  • Strong interpersonal and collaboration skills, resourceful and proactive team member

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