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Case Manager I

4 weeks ago

Virginia Beach, Virginia, United States City of Norfolk, VA Full time
Salary : $41,231.00 - $67,207.00 Annually
Location : VA 23513, VA
Job Type: Special Project
Job Number: 12808
Department: Community Services Board
Division: Community Support Services
Opening Date: 02/25/2025
Closing Date: 3/7/2025 11:59 PM Eastern

Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) is the primary provider of public mental health, substance abuse, and intellectual disability services for the City of Norfolk. A continuum of services spans from outreach and prevention through intensive psychiatric care, provided by highly clinically oriented service professionals with expertise in these service areas.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve.

The NCSB is currently seeking a Case Manager I to provide activities and services that assist adults diagnosed with a serious mental illness and co-occurring substance use disorders to access needed psychiatric, medical, substance abuse, social, educational, vocational, and other supports necessary to meeting basic needs. Completes clinical documentation in accordance with agency guidelines.
Department Hiring Range Salary: $41,231-$47,415

Essential Functions

Essential functions include but are not limited to:
  • Completes a face-to-face assessment to determine functional limitations, eligibility for service, progress and need areas at least once every 90 days. Face-to-face contact occurs through home visits as often as possible but may also occur in the office , or in another community setting. Initiates dialogue regarding psychiatric and physical health at all face-to-face visits as part of a holistic/integrated approach to care coordination.
  • Develops an Individualized Service Plan (ISP) based on assessment information in collaboration with the consumer and, if appropriate, family or significant others. Reviews and updates the ISP at least every 90 days or more often if needs change. Conducts a complete revision of the ISP at least annually.
  • Links to services, resources, and supports specified in the ISP. Examples include linking to entitlements, substance abuse treatment, medical care, food, skill training, housing, etc.
  • Assists the individual directly with obtaining needed resources. Assistance also includes advocating for the consumer in order to procure needed resources or services, while empowering the individual to be as independent as possible.
  • Coordinates services and service planning with other providers within NCSB and with other agencies, and providers, such as psychiatric hospitals, counselors, vocational programs, doctors, etc., and obtains clinical documentation from other providers to ensure continuity of care.
  • Makes contact with family or significant others to promote implementation of ISP and community stability.
  • Monitors progress, service delivery, physical and mental stability, and consumer satisfaction by providing monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever clinically indicated.
  • Provides practical counseling and education to guide the individual in problem solving strategies and to develop a supportive therapeutic relationship. This may include encouraging compliance with treatment, substance abuse education, discussing relapse prevention strategies, stress management, etc. Performs crisis intervention to resolve critical situations.
  • Maintains chart documentation that is in compliance with agency guidelines and state regulations. Ensures that documentation substantiates billing by completing documentation and submitting filing according to program standards. Completes an accurate record of direct and consumer related service provided daily on a daily basis.
  • Complies with regulations for HIPPA, mandated reporting of abuse and neglect, Consumer Confidentiality, and other Consumer Rights.
  • Maintains clinical data, in accordance with agency requirements, for consumers on assigned caseload.
  • Attends agency staff meetings, case review meetings, supervisory meetings, and training as required.
  • Assists consumers with obtaining and maintaining their housing situation which will require the staff person to work in adverse working conditions such as: bed bug or rodent infested conditions, high crime neighborhoods and under emergency conditions.
Education/Experience

Bachelor's degree in a human services field, or equivalent combination of training and experience.

No experience required.
Additional Information & Requirements
  • Valid Driver's License may be required depending on assignment.
  • Certification in basic first aid and CPR, depending on area of assignment.
Working Hours: Monday-Friday 8:30am - 5pm

Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires.
  • Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
  • Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
  • Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
  • Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
  • The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
  • I understand and will answer the following supplemental questions completely and thoroughly.
02

Are you a current or previous City of Norfolk employee?
  • Yes - I am a current City of Norfolk Employee
  • Yes - I am a previous City of Norfolk Employee
  • No - I am not a previous or current City of Norfolk employee
03

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
04

Please select the highest level of education you have completed.
  • High School Diploma/GED
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree or higher
05

Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)
  • Yes
  • No
06

Do you have experience with Case Management?
  • Yes
  • No
07

Are you proficient in Word and Excel?
  • Yes
  • No
08

Do you have a valid driver's license?
  • Yes
  • No
09

Please provide the name, email address, and phone number of your current or most recent supervisor
10

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
11

A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?
  • I have been convicted of a felony
  • I have been convicted of a misdemeanor
  • I have been convicted of a felony and a misdemeanor
  • I have not been convicted of a felony or a misdemeanor
12

If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.
13

Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)
  • Yes
  • No
14

Please indicate your veteran status. (A copy of your long form DD-214 may be required)
  • I am not a Veteran
  • I am a Veteran
  • I am a Disabled Veteran
Required Question