Account Manager

3 weeks ago

Dallas, United States Hippo Insurance Full time
Title: Account Manager

Location: Dallas, TX (Hybrid)

Reporting to: Manager, Account Management

Start Date: June 3rd, 2024

About Hippo:

Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.

Hippo built the world's first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don't have. Simply put, Hippo exists to protect the joy of homeownership.

About This Role:

Hippo is looking for an Account Manager to join our team with a start date of June 3rd, 2024. Account Managers use problem solving skills and a consultative approach to retain Hippo Agency business with a customer-centric approach. Account Managers identify the best Personal Lines coverage for our customers, based on the customers' individual needs. Regular proactive contact with customers will include addressing various coverage issues, including all endorsement activity, routine coverage questions, problem solving, and processing renewals.

Responsibilities include managing customer communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines cross selling and rounding out exiting customer accounts through third party carriers.

Work environment:
  • Hybrid - Must work from Hippo office for 3 days a week
  • Schedule requirements: Must be able to work 8-hour shift Monday through Friday during business hours (8AM - 7PM)
About You:
  • Sales expertise - understanding of the sales process, key terminology, and ability to close the sale
  • Active Listening - Being fully present, making customer feel special, be a credible source of insurance information, seek clarification and listening for what isn't said (e.g., tone and emotional language)
  • Product knowledge
  • Problem-Solving and Critical Thinking - Ability to analyze situations and available information to create a strategic approach/overcome objections
  • Goal Driven - self-starter that is motivated by commissions and quotas
  • Clear written and oral communication and ability to explain complex terms in easy-to-understand language
  • Emotional Intelligence/Empathy - Ability to quickly read emotions and preferences of customers and adjust response accordingly
  • Resourcefulness - ability to navigate multiple systems, 3rd party carrier resource libraries, Hippo Learning Management System, underwriting guidelines and other resources to obtain necessary information
What You'll Do:
  • Communicate with Hippo Customers via inbound and outbound phone calls, email, and chat to answer policy questions and recommend policy updates to ensure coverage
  • Use a consultative approach to acquire an understanding of customers insurance objectives and needs to analyze, compare, and recommend multiple types of insurance products. Product recommendations include Hippo Products and third-party products
  • Proactively contact current Hippo Agency customers to initiate conversation on additional Hippo and third-party products. Where applicable, assist customers transition from Hippo policy to a 3rd party carrier
  • Use Hippo proprietary software, Gator, to quote products that meet customer insurance objectives and, when applicable, gather necessary information such as underwriting information, credit info, prior insurance coverage, loss history, details of the insurable property from the customer to bind the new policy
  • Maintain a working knowledge of all available products to enhance service and sales ability
  • Adhere to company policies and procedures, as well as maintain strict confidentiality
  • Maintain customer's account information in Salesforce, documenting conversations in activity log, sending confirmations to customers, and adhering to all other automation procedures
  • Reviewing insurance applications to ensure they are complete and accurate
  • Self-motivated and able to work in a fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities
  • Follow-up on trailing documents to ensure a complete application is received
  • Assist with basic service questions on Hippo and 3rd party carrier products
Must Haves:
  • 3+ years' experience in Insurance Property & Casualty, required or equivalent experience in similar role such as customer service, sales or health care benefit administration
  • Intermediate PC skills, with a focus on the Microsoft Office suite of products (Word, Excel, Outlook, Teams, etc.) and ability to effectively learn and utilize proprietary Hippo systems and 3rd party carrier platforms
  • Ability to simultaneously navigate between multiple applications and windows
  • Strong written and oral communication skills
  • Ability to communicate complicated information to customers in easy-to-understand terminology
  • Currently hold, or have held a P&C License in the last 12 months
Nice To Haves:
  • Experience with Salesforce, Amazon Connect
  • Have a desire to help others protect their future
  • Are focused on learning and development to enhance your industry knowledge and expertise
Benefits and Perks:

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with:
  • Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k) retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
  • Training and Career Growth - Training and internal career growth opportunities
  • Flexible Time Off - You know when and how you should recharge
  • Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
  • Hippo Habitat - Irving TX. Snacks and drinks available and catered lunches for onsite employees

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo's applicants are considered solely based on their qualifications, without regard to an applicant's disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo's People Team to make the need for an accommodation known.

Hippo CCPA

  • General Manager

    4 days ago

    Dallas, United States LLFO PET MANAGER LLC Full time

    Job DescriptionJob DescriptionDescription:What we offer:CompensationHourly RateBenefitsbring your dog to work!Team ManagementEnsures operations are being maintained to the highest standards, while always addressing areas for improvement within the store.Maintains optimum staffing by creating weekly work schedule with minimal overtime.Leads by example by...

  • General Manager

    2 weeks ago

    Dallas, United States General Manager (Electrical Contractor) Full time

    Job DescriptionJob DescriptionWe are seeking a General Manager/Managing Partner for day-to-day operations of an established electrical contractor. Must have a complete understanding of clerical, estimating, project management, and customer relations. This is a fast-track opportunity for partial ownership for the right individual. The business is active in...

  • Accounting Manager

    1 month ago

    Dallas, United States Avenue5 Residential Full time

    We're looking for a talented accounting manager who will be responsible for the management of the property accounting for numerous properties including, collaborating with property managers and regional managers to ensure accurate, timely, and comple Accounting Manager, Accounting, Property Management, Property Manager, Manager, Regional Manager

  • Accounting Manager

    2 weeks ago

    Dallas, United States CornerStone Staffing Full time

    CornerStone Professional Placement is seeking an Accounting Manager for a client in the insurance industry in North Dallas. As the Accounting Manager, you will be responsible for managing the day-to-day operations of the Accounting Department, including AP, AR, B2B collections, and performance management for three AR Specialists. Qualified candidates must...

  • Accounting Manager

    4 days ago

    Dallas, United States Sendero Full time

    Sendero is seeking an experienced Accounting Manager. This role will have the opportunity to drive continuous improvement and compliance, influence strategic plans, and lead projects and a team. The Accounting Manager reports directly to the Director of Accounting and Finance, is part of the Internal Operations team, and is not a consulting/client-facing...

  • Accounting Manager

    2 weeks ago

    Dallas, United States CornerStone Professional Placement Full time

    CornerStone Professional Placement is seeking an Accounting Manager for a client in the insurance industry in North Dallas. As the Accounting Manager, you will be responsible for managing the day-to-day operations of the Accounting Department, including AP, AR, B2B collections, and performance management for three AR Specialists. Qualified candidates must...

  • Accounting Manager

    3 weeks ago

    Dallas, United States CornerStone Professional Placement Full time

    CornerStone Professional Placement is seeking an Accounting Manager for a client in the insurance industry in North Dallas. As the Accounting Manager, you will be responsible for managing the day-to-day operations of the Accounting Department, including AP, AR, B2B collections, and performance management for three AR Specialists. Qualified candidates must...

  • Accounting Manager

    3 weeks ago

    Dallas, United States CornerStone Professional Placement Full time

    CornerStone Professional Placement is seeking an Accounting Manager for a client in the insurance industry in North Dallas. As the Accounting Manager, you will be responsible for managing the day-to-day operations of the Accounting Department, including AP, AR, B2B collections, and performance management for three AR Specialists. Qualified candidates must...

  • Accounting Manager

    1 month ago

    Dallas, United States Sendero Consulting Full time

    Job DescriptionJob DescriptionSendero is seeking an experienced Accounting Manager. This role will have the opportunity to drive continuous improvement and compliance, influence strategic plans, and lead projects and a team. The Accounting Manager reports directly to the Director of Accounting and Finance, is part of the Internal Operations team, and is not...

  • Accounting Manager

    1 month ago

    Dallas, United States Sendero Consulting Full time

    Job DescriptionJob DescriptionSendero is seeking an experienced Accounting Manager. This role will have the opportunity to drive continuous improvement and compliance, influence strategic plans, and lead projects and a team. The Accounting Manager reports directly to the Director of Accounting and Finance, is part of the Internal Operations team, and is not...

  • Account Manager

    3 days ago

    Dallas, United States CorVel Healthcare Corporation Full time

    Job Description Job Description The Account Manager is responsible for interacting with customers on an executive level and acting as an extension of the client; understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship...

  • Account Manager

    2 weeks ago

    Dallas, United States Aztec Full time

    The Account Manager is responsible for interacting with customers on an executive level and acting as an extension of the client; understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship reporting, commitment to customer...

  • Account Manager

    2 days ago

    Dallas, United States Insight Global Full time

    Required Skills and Experience - 4+ years' experience IT Managed Service Sales - Experience managing a book of business (ideally $1M+) - Experience selling SD-WAN, Cloud, Managed Security services - Proven experience and success upselling and cross-selling within established accounts Nice to Have Skills and Experience - Experience selling to healthcare...

  • Account Manager

    1 month ago

    Dallas, United States forhyre.com Full time

    Job Description Job Description We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Your responsibilities include developing strong relationships...

  • Account Manager

    2 weeks ago

    Dallas, United States CorVel Full time

    The Account Manager is responsible for interacting with customers on an executive level and acting as an extension of the client; understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship reporting, commitment to customer...

  • Accounting Manager

    4 days ago

    Dallas, United States Infrahire Full time

    InfraHire is looking Accounting Manager in Dallas-Fort Worth Metroplex Overall Responsibilities The Accounting Manager will report to the Controller and is responsible for various accounting functions, monthly reconciliations, reporting, variance analysis, recording transactions, preparing journal entries and special projects. The Accounting Manager will...

  • Account Manager

    4 days ago

    Dallas, United States Optimize Partners Full time

    Optimize Partners provides full-time direct hire and consultant job placements for technology driven companies. Our client, a fast-growing and innovative interior design company, with a portfolio of many luxury home furnishing brands and showrooms throughout the US is looking to hire an Account Manager to support their luxury floor coverings brand. The...

  • Account Manager

    22 hours ago

    Dallas, United States Insight Global Full time

    Job Description:Insight Global is seeking a Technical Account Manager for a full-time opportunity, with an IT Services Provider. They will sit both remotely and in-office, and travel to client sites for meetings on a regular basis.This Account Manager will work on an existing book of business (around $800K in MRR, ~30 accounts) and focus on building...

  • Account Manager

    3 days ago

    Dallas, United States Insight Global Full time

    Required Skills and Experience - 4+ years' experience IT Managed Service Sales - Experience managing a book of business (ideally $1M+) - Experience selling SD-WAN, Cloud, Managed Security services - Proven experience and success upselling and cross-selling within established accounts Nice to Have Skills and Experience - Experience selling to healthcare...

  • Account Manager

    2 days ago

    Dallas, United States Clean Finances Full time

    About Clean Finances Clean Finances is an innovative financial services company with the mission to help leaders run their organization free from financial stress so they can more effectively save time, increase profits, and maximize impact. We pride ourselves on our commitment to excellence, personalized service, and our strong community ties. As we...