Helpdesk Technician Intern

4 weeks ago

Rancho Cordova, United States GEI Consultants Full time

Description

Your role at GEI.    GEI Consultants is seeking a Helpdesk Technician Intern to work at Sacramento CA. alongside a team of Senior Helpdesk Technicians based in Woburn, Green Bay and Ontario, Canada. As a member of the support center team, the successful candidate will primarily provide technical support to users, both local and remote for desktops, laptops, OS, applications, network connectivity, & cell phones.   Essential Responsibilities & Duties 
  • Provides timely and effective technical support to GEI users and prioritizes incoming requests based on business need by utilizing JitBit ticketing system.
  • Assists senior team members with complex issues to gain experience and exposure to more advanced problems
  • Contributes, reviews, and maintains knowledge base content on an ongoing basis
  • Provision user accounts and configure and deploy Windows workstations, laptops, printers, fax machines, and peripherals, within company standards and guidelines
  • Configure and troubleshoot Anti-virus software, assist, or train staff with Microsoft applications such as Excel, Word, PowerPoint, and Outlook in an Office 365 environment
  • Software installation and troubleshooting support of various engineering specific applications
  • Setup and deliver computers to new hires and staff
  • Work independently or with other staff to troubleshoot technical and network issues over the phone, or via remote access; recommend and perform system upgrades
  • Willingness to work after hours and weekends when required.
  • Setup and configuration of cell and smart-phone devices
  • Perform other duties as needed
Minimum Qualifications  
  • Currently attending/pursuing a degree program in Computer science or related.
  • At least one year of technical skill or equivalent experience
  • Strong analytical and problem-solving skills, excellent communication skills
  • Ability to remain calm in stressful situations and adapt quickly to change
  • An aptitude for grasping the value of new information
  • Ability to take ownership of complex issues/assignments and follow through to completion
  • Ability to present in a competent, efficient manner in dealing with the various levels of company personnel
  • Strong organizational skills with excellent attention to detail and accuracy
  • Work availability in the US without requiring sponsorship
  • This position is based in a general office environment with responsibilities that require extensive computer work using the keyboard and monitor requiring listening as well as speaking and sitting for extended periods of time
We are GEI.    Some of the world’s most pressing problems – from climate change to sustainable development, to critical infrastructure and the future of our energy supply – need our brightest and diverse minds working together to create safer, more resilient communities for tomorrow.     We are technical experts, collaborators, and entrepreneurs who draw from diverse backgrounds to solve our clients’ most complex challenges.     With approximately 60 offices across North America, we offer a range of engineering, science, and technical consulting services. Our range of expertise, project types, and culture make us the choice for top talent in the AEC industry.   Employee-owned. Employee-focused.     As a 100% employee-owned company, our employees support our flat leadership structure, have a say in how our business operates and benefit from our financial success. We are committed to employee growth with career development opportunities, competitive total rewards, a well-being program, flexible work arrangements and more.  Our company culture is driven by our 4 Cs – we are Client-Centered, Curious, Collaborative, and Community Minded – which support our focus on sustainability, safety, diversity, equity and inclusion. Get to know us better by visiting GEI’s career site here.   GEI’s Total Rewards Package Includes 
  • Market-Competitive Compensation
  • Pay Range For This Position: $20.00-$25.00/hour
  • Connecting Conversation Program with a Focus on Professional Development and Opportunities for Advancement
  • Rewards and Recognition
  • A Vibrant Culture that is Focused on Partnership, Sustainability, Giving Back to Our Communities and Diversity, Equity and Inclusion
  • For Some Positions, Hybrid Work Schedules Are Available
  • And More…
  WORK ENVIRONMENT           Functional Demands:            Sedentary x  Light   Medium Other   Activity Level Throughout Workday (check one per row)  Physical Activity Requirements Occasional (0-35% of day) Frequent (33-66% of day) Continuous (67-100% of day) Not Applicable Sitting     x    Standing   x      Walking x        Climbing       x  Lifting (floor to waist level) (in pounds) x        Lifting (waist level and above) (in pounds) x        Carrying objects x        Push/pull x        Twisting x        Bending x        Reaching forward x        Reaching overhead x        Squat/kneel/crawl x        Wrist position deviation   x      Pinching/fine motor skills x        Keyboard use/repetitive motion     x    Taste or smell (taste=never)       x  Talk or hear     x    Accurate 20/40  Very Accurate 20/20  Not Applicable Near Vision   x  Far Vision   x      Yes No Not Applicable  Color Discrimination Sensory Requirements  Minimal Moderate Accurate Not Applicable  Depth perception x    Hearing   x  Environment Requirements Occupational Exposure Risk Potential Reasonably Anticipated Not Anticipated Blood borne pathogens   x  Chemical   x  Airborne communicable diseases   x  Extreme temperatures   x  Radiation   x  Uneven surfaces or elevations x    Extreme noise levels   x  Dust/particulate matter x      Other (exposure risks):     Usual workday hours: x  8   10   12 Other work hours                       GEI is an AA/equal opportunity employer, including disabled and veterans.

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