Information Technology Helpdesk Technician

3 weeks ago

Rancho Cordova, United States Turning Point Community Programs Full time
Job DescriptionJob Description

GENERAL PURPOSE

Under the general supervision of the IT Operations Manager, this position is responsible for providing first-line remote technical assistance and support related to computer systems, hardware, or software over phone, email, remote desktop services, and IT Helpdesk system. Responds to queries, runs diagnostic programs, troubleshoots and isolates problem, and determines and implements a solution. Forwards issues requiring site visits or more in-depth technical troubleshooting to the appropriate Field Technician via helpdesk trouble ticket system. Works under direction of IT Operations Manager and IT Director. This is an at-will direct service position within a program. The position is responsible for assisting our colleagues in all areas related to Information Technology (IT).

ESSENTIAL DUTIES AND RESPONSIBILITIES – (ILLUSTRATIVE ONLY)

The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

  • Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware under the direction of the IT Operations Manager and IT Director.
  • Responds to queries either in person, over the phone, via email or IT Helpdesk System.
  • Asks questions and provides basic troubleshooting to determine nature of problem and walks customer through problem-solving process.
  • Coordinates work with 3 party vendor(s) for system repair; trains computer users.
  • Maintains daily performance of computer systems.
  • Installs, modifies, and repairs computer hardware and software.
  • Runs diagnostic programs to resolve problems.
  • Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Follows up with customers to ensure issue has been resolved.
  • Assists with administration of all applicable user accounts within the agency (i.e. Active Directory, Skype for Business, Exchange, Airwatch, etc.).
  • Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
  • Aids IT Field Technicians, IT Operations Manager, and IT Director as needed for instruction or special projects.
  • Assists with computer system imaging and deployment.
  • Configures and troubleshoots cell phones and mobile devices; tests and installs new and upgraded software.
  • If needed, travels to agency sites for the purpose of performing needed maintenance, troubleshooting and transportation of equipment using personal vehicle.

QUALIFICATIONS

MINIMUM:

A typical way of obtaining the knowledge, skills and abilities outlined above is through graduation from high school and one (1) years of IT Helpdesk experience.

  • California driver’s license & current vehicle insurance/registration if driving; and,
  • Reliable means of transportation capable of passing vehicle safety inspection if more than five years old excluding all modes of two-wheeled transport inclusive of bicycles, mopeds and motorcycles.

Schedule: Monday-Friday, 8:00 AM - 4:30 PM

  • Information Technology Technician

    2 days ago

    Rancho Cordova, United States tapwage Full time

    Description Seeking an Information Technology Technician to provide daily service and complex support for computer hardware and software users. This is accomplished by performing a variety of complex technical customer support involving the use of hardware, software, and networks and providing on-site and/or telephone support and assistance to users. Other...

  • Information Technology Technician

    1 day ago

    Rancho Cordova, United States Language World Services, Inc. Full time

    Job DescriptionJob DescriptionDescription:Seeking an Information Technology Technician to provide daily service and complex support for computer hardware and software users. This is accomplished by performing a variety of complex technical customer support involving the use of hardware, software, and networks and providing on-site and/or telephone support...

  • Information Technology Technician

    1 day ago

    Rancho Cordova, California, United States tapwage Full time

    Seeking an Information Technology Technician to provide daily service and complex support for computer hardware and software users. This is accomplished by performing a variety of complex technical customer support involving the use of hardware, software, and networks and providing on-site and/or telephone support and assistance to users. Other duties...

  • Helpdesk Technician Intern

    3 weeks ago

    Rancho Cordova, United States GEI Consultants Full time

    Description Your role at GEI.    GEI Consultants is seeking a Helpdesk Technician Intern to work at Sacramento CA. alongside a team of Senior Helpdesk Technicians based in Woburn, Green Bay and Ontario, Canada. As a member of the support center team, the successful candidate will primarily provide technical support to users, both local and remote for...

  • Technical Support Specialist

    1 week ago

    Rancho Cordova, United States Mesotech International Full time

    Job Description We have multiple openings for Technical Support Specialists to staff our 24/7 helpdesk supporting US Department of Defense hardware, software, and network infrastructure. Openings are available for day, night, and swing shifts. This is a full-time, position. You will provide technical support via phone and email for equipment operating...

  • Lead Support Technician

    1 week ago

    Rancho Cordova, United States Manpower Group Inc. Full time

    Job Title: Lead Support Technician Location: Rancho Cordova, CA Pay Range: $34.38 per hour and up What’s the Job? Ensure the activities of the Support Center are aligned with the goals and objectives of the Support Center. Lead the team to efficient customer management activities (emails, phone calls, tickets). Responsible for the day-to-day...

  • Senior Vice President of Information Technology

    4 weeks ago

    Cordova, United States YMCA of Memphis & The MId Full time

    Job DescriptionJob DescriptionDescription:YMCA OF MEMPHIS AND THE MIDSOUTH SENIOR VICE PRESIDENT OF INFORMATION TECHNOLOGYYMCA OF MEMPHIS & THE MID-SOUTHJOB DESCRIPTIONPosition Title: Senior Vice President of Information TechnologyDepartment: AdministrationFLSA Title: ExemptPay Range: Salary Based on ExperiencePosition Summary: The Senior Vice President...

  • Engineer Technician

    2 weeks ago

    Rancho Cordova, United States Solidigm Full time

    Company Description Join a multibillion-dollar global company that brings together amazing technology, people, and operational scale to become a powerhouse in the memory industry. Headquartered in Rancho Cordova, California, Solidigm combines elements of an established, successful technology company with the spirit, agility, and entrepreneurial mindset of a...

  • Lead Support Technician

    1 week ago

    Rancho Cordova, United States Experis Full time

    Job Title: Lead Support Technician Location: Rancho Cordova, CA Pay Range: $34.38 per hour and upWhat's the Job? Ensure the activities of the Support Center are aligned with the goals and objectives of the Support Center. Lead the team to efficient customer management activities (emails, phone calls, tickets). Responsible for the day-to-day operational...

  • Pharmacy Technician

    6 days ago

    Rancho Cordova, United States Rite Aid Full time

    Company - Rite Aid - Shift - WORK_SHIFT_Day - Requisition - JR034899 - Last Updated - 2024-05-28 - Department - Pharmacy **Job Locations**: - Rite Aid Store 06059 - 2111 Golden Centre Lane, Rancho Cordova, California, 95670 95670- Job Description **Pharmacy Technician\Technician in Training**: **Contribute to our mission to improve Health and Wellness in...

  • Pharmacy Technician

    5 days ago

    Rancho Cordova, United States Thrifty Payless, Inc. Full time

    Pharmacy Technician\Technician in Training Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid Pharmacy Technician today! As a Pharmacy Technician in Training, you receive free training with our exclusive Rite Aid Pharmacy Technician Training & Certification Program. Your purpose is to successfully complete the...

  • Technical Support Specialist

    2 weeks ago

    Rancho Cordova, United States Mesotech International, Inc. Full time

    Job DescriptionJob DescriptionCompany DescriptionMesotech International, Inc. is a growing engineering, manufacturing and service company in Sacramento that provides aviation related meteorological and industrial monitoring sensors, software, data and systems. With over 30 years of experience in systems design, integration, and installation, and global...

  • Technical Support Specialist

    7 days ago

    Rancho Cordova, United States Mesotech International Full time

    Company Description Mesotech International, Inc. is a growing engineering, manufacturing and service company in Sacramento that provides aviation related meteorological and industrial monitoring sensors, software, data and systems. With over 30 years of experience in systems design, integration, and installation, and global customers including the US...

  • Fleet Technician

    2 weeks ago

    Cordova, United States Dollar General Fleet - Bessemer, AL Technician Full time

    Dollar General Fleet is now hiring Distribution Center Technicians in Bessemer, AL Earn $20-$27.50/Hr* - Comprehensive Benefits Package Paid Vacation & Holidays - Company-Provided Tools Dollar General Fleet is currently hiring technicians! This position ensures all trucks, trailers and yard tractors are in working order and are compliant with federal...

  • Information Technology Infrastructure Manager

    7 days ago

    Rancho Cucamonga, United States BlueSpire Marketing Full time

    Position Title: Infrastructure Project Manager Work Type : Hybrid. 2-3 days a week in office. Location Options: 1) Phoenix, Arizona 2) Rancho Cucamonga, California. Position Summary : The infrastructure of information technology comprises hardware systems, software, network connections and servers. An IT infrastructure project manager will manage various IT...

  • Information Technology Project Manager

    4 weeks ago

    Rancho Cucamonga, United States BlueSpire Marketing Full time

    Position Title: Agile Technical Project Manager Workplace Type: Hybrid (2 - 3 days in office) Work Location: We offer two options - 1) Rancho Cucamonga, CA 2) Phoenix, AZ The Agile Technical Project Manager will be part of the IT Project Management group (IPM). The IPM is Shared Services Program management function to help the business units and the...

  • Information Technology Project Manager

    1 week ago

    Rancho Cucamonga, United States BlueSpire Marketing Full time

    Position Title: Agile Technical Project Manager Workplace Type: Hybrid (2 - 3 days in office) Work Location: We offer two options - 1) Rancho Cucamonga, CA 2) Phoenix, AZ The Agile Technical Project Manager will be part of the IT Project Management group (IPM). The IPM is Shared Services Program management function to help the business units and the...

  • Direct Client

    2 weeks ago

    Rancho Cordova, United States New Era Technology Full time

    Dear Candidate we have an immediate open role with our client in CA for SAP SF HCM solution architect, if you comfortable please send profile to Position title: SAP SuccessFactors Solutions ArchitectLocation: Rancho Cordova, CA**This position is open to local candidates only. **Duration: 6+ month C2H.ESSENTIAL DUTIES AND RESPONSIBILITIES:HCM Architect is...

  • Information Technology Infrastructure Manager

    4 weeks ago

    Rancho Cucamonga, United States Blue Spire Inc Full time

    Position Title: Infrastructure Project ManagerWork Type: Hybrid. 2-3 days a week in office. Location Options: 1) Phoenix, Arizona 2) Rancho Cucamonga, California.Position Summary: The infrastructure of information technology comprises hardware systems, software, network connections and servers. An IT infrastructure project manager will manage various IT...

  • Information Technology Infrastructure Manager

    4 weeks ago

    Rancho Cucamonga, United States Blue Spire Inc Full time

    Position Title: Infrastructure Project ManagerWork Type: Hybrid. 2-3 days a week in office. Location Options: 1) Phoenix, Arizona 2) Rancho Cucamonga, California.Position Summary: The infrastructure of information technology comprises hardware systems, software, network connections and servers. An IT infrastructure project manager will manage various IT...