Desktop Technician

14 hours ago

Owings Mills, United States BGSF Full time

Job Description

This position supports the daily distribution and tracking of desktop equipment and peripherals to our associates. This resource is part of the Asset Management team - Duties include:

  • Receiving desktop assets, peripherals, and accessories
  • tracking and updating Coupa orders
  • updating ServiceNow tickets
  • shipping equipment (both interoffice and to associates homes)
  • inventory and data reconciliation
  • imaging pcs and loaner laptops
  • occasional software installation and troubleshooting.
  • Preparation of desktops and other equipment for disposition including removing extra components and erasing all data from assets leaving the firm.
  • Work closely with Desktop Support to make sure tickets and equipment are properly recorded and available for deployment in Service Now.
  • This resource will continue to augment current Asset Management staff to meet lease replacement schedules and complete other Asset Management responsibilities (detailed above).
  • This role follows processes for creating new asset records in Service Now to begin life cycle management, as well as shipping and receiving responsibilities.

Requirements

  • Familiarity with ServiceNow (highly preferred)
  • Excel spreadsheets for tracking purposes
  • Inventory operations experience
  • Strong attention to detail
  • Organizational and good written and oral communication skills.

Able to work independently, but also work as a member of the team to meet the larger team

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